When will my phone arrive?
Your goods will be sent
to you at the home address provided during your application. These goods will be
sent via 'Royal Mail Special Delivery' This is a next day, excluding weekends and
public holidays, guaranteed and insured service from the Royal Mail. Goods can only
be dispatched to your home address for security reasons.
|
Order Time:
|
Expect delivery:
|
|
Monday to Friday before 4pm
|
Next day
|
|
Saturday & Sunday
|
Tuesday
|
What happens if I miss the delivery?
If you miss the delivery your handset will be retained at your local post office.
You will be left a card detailing where to collect your handset. You have 5 days
to collect your phone from the local sorting office. As with any instance of loss,
Fonehouse take the matter very seriously and will need to investigate the matter
fully. We will of course immediately contact the airtime provider to ensure no calls
can be made from the phone and additionally register the serial number of the phone
on the stolen handset database to ensure it cannot be used with any other SIM card.
|
I am missing an item
Please contact us by email
at customerservice@fonehouse.co.uk or call 0844 2571183 quoting your full name, mobile
number & home postcode. We will aim to contact you within 2 hrs of receiving your
email.
I have just received my package but cannot locate the SIM.
The SIM card is usually located either in the network welcome pack, or in an envelope
down the side of the phone box. If you still cannot locate the SIM card. Please
contact us by email at customerservice@fonehouse.co.uk or call 0844 2571183 quoting
your full name, mobile number & home postcode.
I have a faulty accessory.
If the accessory you received from us is faulty. Please contact us by email at customerservice@fonehouse.co.uk
or call 0844 2571183 quoting your full name, mobile number & home postcode, detailing
the fault so we can investigate this further. We will try to contact you within
24 hours of receiving your email. I ordered a blue tooth headset / memory card as
part of the package but it has not arrived. Please check your invoice to see if
the item is listed. If the item is not listed, you have not been charged for the
item and will need to order one separately. If the item is listed and you have not
received it. Please contact us by email at customerservice@fonehouse.co.uk or call
0844 2571183 quoting your full name, mobile number & home postcode. We will try to
contact you within 24 hours of receiving your email.
I wish to return the blue tooth/memory card for refund?
In order to return the memory card or blue tooth headset for a refund, you need
to return it to us within 7 working days to the following address: Please include
a cover note with your name, postcode and your return reference number, you must
get by calling 0844 2571183 to: Exchange & Returns Department Fonehouse, Network House
Globe Park, Marlow, Bucks SL7 1LY.
When can I expect delivery of my free gift?
Free gifts are delivered within 15 days of the connection of your mobile phone.
We will send you confirmation of delivery closer to the time. The package will be
dispatched to your home address. We cannot deliver these items to alternative addresses.
Please note: If your delivery is by Parcelforce, delivery can take place up to 48
hours after dispatch of the package. We will provide you with a tracking reference
once your item has been dispatched.
Parcelforce: www.parcelforce.com 08708 50 11 50
Royal mail: www.royalmail.co.uk 0845 77 40 740.
What happens if I miss the delivery?
If you are not available to take delivery a calling card will be left for you to
contact the couriers to rearrange the delivery or collection of your package. Please
note: If your delivery is by Parcelforce, delivery can take place up to 48 hours
after dispatch of the package. If you are not available to take delivery they may
leave your package at a neighbour's house. Parcelforce: www.parcelforce.com 08708
50 11 50 Royal mail: www.royalmail.co.uk 0845 77 40 740 I have changed my mind and
now prefer to have a different free gift… Once you have used the mobile phone we
can no longer change your package. My free gift has become faulty, what can I do?
You can contact the manufacturer of the product for instructions on repair or customerservice@fonehouse.co.uk
for assistance.
|
I have not received my bill...
If you have not received
a bill from your billing company you will need to contact them directly so that
they can investigate this for you. You will find their contact number at the top
of the bill. Alternatively you can obtain the number from the Important Information
section.
I want to check on my billing/allowance to date...
To obtain this information, you will need to contact your billing company directly
as we do not have access to your billing accounts. You will find their contact number
at the top of the bill. Alternatively you can obtain the number from the important
information section.
I want to change my tariff...
To make amendments to your tariff, you will need to contact your billing company
directly to discuss your options. You will find their contact number at the top
of the bill. Alternatively you can obtain the number from the important information
section.
I have received an incorrect bill...
If there has been an error with your bill, or you have any other bill related query,
you will need to contact your billing company directly as we do not have access
to your billing accounts. You will find their contact number at the top of the bill.
Alternatively you can obtain the number from the Important Information section.
I have changed my tariff with my network but I have an
issue with the new bill...
If you have any bill related query, you will need to contact your billing company
directly as we do not have access to your billing accounts. You will find their
contact number at the top of the bill. Alternatively you can obtain the number from
the important information section.
|
My new phone is not active yet - I can’t make / receive calls?
DON'T PANIC! When we dispatch
your phone, we also arrange for the network to connect your phone. The network works
on this whilst your phone is traveling to you, and should be connected within 24
hours after delivery. We do this to make sure that your line rental starts on the
day you receive the phone and not before.
What can I check?
Make sure that the phone is fully charged. Most manufacturers recommend 12 hours
to ensure that the phone gives you maximum call and standby times. Make sure that
the battery is fitted correctly - take it off and replace it.
Is the SIM card inserted?
The SIM card is a small gold chip which has usually already been inserted for you.
Is it in the right way? It should only fit one way. Call your new mobile number
from a landline. If you hear a 'dead tone' the handset has not yet been connected.
Switch your phone off and then back on again. Your phone may need to reset before
the connection is completed. Are you in an area where there is coverage? Step outside
and try it there just in case the building is stopping the signal getting through
- some metal framed buildings can cause problems..
Still won't work?
Please call our customer service number on 0844 2571183 between 9am and 7pm Monday
to Thursday, 9am to 6pm on Friday or e-mail us at customerservice@fonehouse.co.uk.
My phone seems to have a fault
If you believe your phone has developed a fault try the following just to make sure
that it really is faulty: Make sure that the phone is fully charged. Put it on charge
for a couple of hours, make sure that the "charge indicator" is charging. It is
best to charge the phone when switched off. Make sure that the battery is fitted
correctly - take it off and replace it.
I have lost/damaged my sim card
You will need to purchase a new sim card from your network, please see important
number section in the FAQ’s for contact details of your Network.
|
Change of address, name, and bank details
If you have changed your address details, it is vital that you update your new address
details by contacting our customer service department by email customerservice@fonehouse.co.uk
or 0844 2571183 between 9am and 7pm Monday to Thursday, 9am to 6pm on Friday. Please
remember that you need to advise your Billing Company as it is they who send out
your bill each month, and WCS, who administer your mobile phone insurance. Contact
information can be found in the section entitled Useful Contact Numbers. Please
note that failure to change your details could affect your payments.
Special Conditions
18 Month Contracts - T-Mobile
Subject to 18 month minimum term contract. After 17 months you may terminate your
contract at any time by giving 30 days notice.
18 Month Contracts - Vodafone
Subject to 18 month minimum term contract. After 17 months you may terminate your
contract at any time by giving 30 days notice.
24 Month Contracts - T-Mobile
Subject to 24 month minimum term contract. After 23 months you may terminate your
contract at any time by giving 30 days notice .
What happens if I want to cancel?
Please note that if you decide to return the mobile phone package, the following
conditions apply: We must receive the phone within our 7-day piece of mind guarantee
period. The phone must not have been used. The mobile phone packaging must be in
its original condition. The complete package must be returned to Fonehouse including
all the accessories.
Why the seal broken and the SIM is inserted in the phone?
In order to carry out quality checks and insert the SIM card into the phone
we have, on occasions, to break the seal. This doesn’t affect your statutory rights
or your rights to return the phone providing you adhere to our Returns Policy -
see.” What happens if I want to cancel and SIM Card.
If the above conditions are not met we reserve the right to refuse to accept the
return of the mobile phone package meaning that the contract for airtime that you
have entered into will not be cancelled and the goods will be returned to you. We
strongly recommend the use of the Royal Mail Special Delivery Service as the package
remains your responsibility until it is received by Fonehouse - the Royal Mail Special
Delivery Service will insure the package against loss or damage in transit.
|
Do I have to have insurance?
It is free for the first two months then £5.99 per month [per handset] thereafter.
You can cancel it, at no cost to yourself, at any time during the first two months
or after the free period by giving one month's notice to WCS insurance. I want to
make an insurance claim regarding my mobile phone.
Please contact:
Warranty and Creditor Services (Admin), 6 Faraday Office Park, Faraday Road, Basingstoke,
RG24 8QQ or telephone them on: 01256 471387
I want to cancel my Insurance direct debit.
Cancelling your insurance direct debit is your responsibility.
You are advised to contact both your bank and WCS Insurance to ensure that this
is cancelled correctly .
What do I do, my handset has been stolen?
You will need to bar your handset/line within 24 hours with your billing company.
(See Useful Contact Numbers to obtain contact details). Contact the police to obtain
a crime reference number within 24 hours of your handset being stolen.
If you have insurance, contact WCS Insurance.
What do I do, my hand set has been accidentally damaged?
If you have insurance, contact WCS Insurance.
What do I do, my handset has become water damaged?
Please refer to your policy, or contact WCS Insurance.
I have lost my handset .
If I cancel the insurance, do I have to return my phone?
No, the phone contract and the insurance contract are not linked, and therefore
cancellation of the insurance does not directly affect the phone contract, but it
does become effective immediately.
Can you advise me about the insurance product?
No, we are not authorised to offer advice on the insurance product. We can only
state that it is free for the first TWO months, and afterwards it costs £5.99 a
month per handset and you can cancel it at no cost at any time during the first
two months or after the free period by giving one month's notice to WCS Insurance.
How can I cancel the insurance?
This policy may be cancelled in writing at any time during the two month free period
at no cost. Thereafter the policy may be cancelled by giving one month’s written
notice to the insurer WCS Insurance.
|
Porting your number to O2, T-Mobile, Orange, Three, and BT Mobile
Please note that Porting means that you are transferring your mobile number from
one Network to another and therefore it is not possible to port your number on the
same Network.
To keep your existing number on the Networks listed above is very straightforward
– just complete the following steps:
1) Place your order with Fonehouse.
2) Contact your existing network or service provider to request your PAC (Porting
Authorisation Code). When you receive your new Fonehouse package and it has been
connected it will operate with a new number so that you can use your phone without
having to wait for the port to be completed.
3) Contact your new network or service provider on the number below and quote the
new number we have issued you, your existing number that you want to keep and the
PAC.
4) Once porting has been complete, please update your account with your new network
provider.
Network Contact Numbers:
O2 - 0870 5860860
T-Mobile - 0870 606 0139
Orange - 0800 079 2222
Three - 0870 733 0333
BT Mobile - 0800 032 2111
Porting your number to Virgin Mobile
Virgin allow existing Virgin Mobile Pay As You Go (PAYG) customers to transfer their
PAYG number to a pay monthly contract phone – whilst this isn’t strictly porting
it's a nice feature to take advantage of if you are an existing Virgin Mobile PAYG
customer. Once you have chosen the new Virgin Mobile offer you will be prompted
to provide the number that you want to use – it's that simple!
If wish to port your number to Virgin Mobile from any other network follow the instructions
for Porting your number to T-Mobile, Orange, Three, and BT Mobile.
|
How to recommend a friend
If you have just purchased a mobile through Fonehouse , or are already an existing
customer you're automatically eligible to participate in our Recommend a Friend
scheme. This allows you to earn £25 cash for every friend, relative or colleague
that you successfully introduce to Fonehouse.
Think of all the people you could recommend!
There's no limit to the number of people you can recommend to Fonehouse. For each
person who becomes a customer, £25 will be credited to your bank account after a
qualification period of 3 months.
You can direct your friends to http://www.fonehouse.co.uk/ recommend for all the latest
deals, making sure that you remind them to fill out your name and mobile number
in the boxes provided to make sure you receive your £25.
NOTE:Remember there's no limit to the number
of £25’s you can claim. So recommend a friend today!
I've recommended a friend, what happens now?
Once your friend has been accepted as a customer and has kept the phone for at least
3 months, we will arrange to pay your £25 directly into your bank account. We will
inform you that your money is on its way. So keep an eye on your bank balance and
recommend as many friends as you can.
I have not received my payment. What do I do?
Recommend a friend payments are paid into your bank account via BACS.
If you have not received the payment simply send an email to customerservice@fonehouse.co.uk
with your full name, address and mobile number, along with the full name and address
of the person you recommended to us and we will resolve this for you.
|
Are there Network Coverage Problems in my area?
Fonehouse does not have access to detailed information about network coverage or
current problems with coverage. Please call your network on the number shown below.
BT Mobile
Customer Services 0800 0322 111 150 from mobile
phone (free)
Orange:
Customer Services 07973 100 150 150 from mobile
phone (free)
O2 (BT Cellnet):
Customer Services 0870 521 4000 100 from mobile
phone (free)
T-Mobile:
Customer Services 0845 412 5000 150 from mobile
phone (free)
Three:
Customer Services 0870 733 0333 333 from mobile
phone (free)
Virgin:
Customer Services 0845 600 0789 789 from mobile
phone
Vodafone:
Customer Services 07836 191 191 191 from mobile
phone (free)
|
PUK Code - What is it?
This is your "Personal Unblocking Key". If your SIM card becomes "blocked"
you will no longer be able to make or receive calls. To resolve this you must contact
your Billing Company who, once they have confirmed your identity, will supply you
with the 8-digit code. Fonehouse does not have access to this code, so please ring
the Billing Company.
WARNING: DO NOT GUESS! - 10 consecutive wrong attempts will permanently block the
SIM. You will then need to obtain a new SIM card from your Billing Company, for
which you may be charged. As well as costing you money this will have to be posted
to you resulting in further inconvenience to you.
You can obtain your PUK from your Billing Company. Their number is on your monthly
bill, or can be found in the section entitled billing questions
|
How do I set up my Bluetooth?
To send or receive a Bluetooth file, you must have a Bluetooth handset, and the
handset you wish to connect to must also be Bluetooth compatible.
Both devices must also have Bluetooth switched on! There may be a 'Connectivity'
option in your phone's menu that allows you to activate Bluetooth. If not, your
phone's manual will have details of how to do so.
For further information on this please refer to your handset and network user guide.
|
How do I set up my voicemail?
Voicemail is set up and ready to use on all new handsets, though you may be asked
to personalise it by recording a message when you first access the service.
Voicemail is the best way of ensuring that you don't miss any calls. Depending on
the settings you choose, voicemail will answer calls when you can't and allow callers
to leave you messages .
How do I retrieve my voicemail?
To retrieve voicemail messages:
O2 (BT Cellnet) Press and hold the 1 key
Orange Dial 123
T-Mobile Press and hold the 1 key
Vodafone Dial 121
Three Dial 123
Further details will be found in your phone manual.
How do I set up a “Voicemail” message?
When you first access your voicemail, the recorded options menu should provide instructions
as to how to record a voicemail message. Details will also be found in your phone
manual.
To access your voicemail:
O2 (BT Cellnet) Press and hold the 1 key
Orange Dial 123
T-Mobile Press and hold the 1 key
Vodafone Dial 121
Three Dial 123
For further information on this please refer to your handset and network user guide
|
I can't get MMS or picture messaging
You may have to adjust your options in the settings menu on your handset in order
to activate your MMS functions. Full details of how to do this will be found in
your phone manual.
If you are sent an MMS file, but your phone is not compatible, you will receive
a text message containing the url of a website on which you can access the file.
For further information on this please refer to your handset and network user guide.
|
How do I use my phone abroad?
Firstly check that your handset will work in your destination country. Dual-band
phones will work across Europe and in most countries around the world, but you will
need a Tri-band or Quad-band phone for use in USA and Canada.
You must then contact your network to ask for your phone to be enabled for international
roaming. This is a service that searches for compatible networks when your default
network is unavailable. Make sure you do this in good time! It should normally only
take a day, but can take up to 14 days, and can't be done overseas. .
How much does it cost to use my phone abroad?
You're free to choose which network to connect with once abroad and it’s a good
idea to do a bit of research before you go, as roaming can be expensive! Have a
look at the coverage maps on www.gsmworld.com for a guide to which networks operate
in which countries. Typically, international call charges are at least 300% more
expensive than domestic charges, and don't forget that incoming calls are charged
as well!
How do I stop paying for incoming calls when I am abroad?
Either set up a divert to direct all your calls to your voicemail, or place a bar
on all incoming calls. Instructions on how to do each of these will be found in
your phone manual.
I want to receive voicemail when am abroad. How do I do
this?
Contact your Billing Company and ask for instructions for accessing voicemail overseas
before leaving the UK.
How do I make calls when abroad?
Providing your phone is compatible and your billing company has lifted the international
roaming restrictions from your account, simply precede the number with the international
code of the country you wish to call to, and remember to drop the first '0' of your
domestic number.
How do make international calls from the UK?
Simply proceed the number you are dialing with the international code of the country
you wish to call to.
Remember to drop the first '0' of your domestic number.
|
I am coming to the end of my contract and wish to terminate
my contract.
To cancel your mobile phone contract you will need to speak to the network directly,
most networks insist that you give them 30 days notice of cancellation.
Please see below for the Network contact details:
ORANGE - 0800 801 080 or 150 from your mobile
phone (free)
O2 - 0870 5860860 or 100 from your mobile
phone (free)
T-MOBILE - 0845 412 5000 or 150 from your
mobile phone (free)
THREE - 08707 330 333 or 333 from your mobile
phone (free)
VIRGIN - 0845 600 0789 or 789 from your mobile
phone (free)
VODAFONE - 07002 191191 or 191 from your mobile
phone (free)
Don’t forget to visit our website http://www.fonehouse.co.uk/ to take advantage of the best
mobile deals around.
I am coming to the end of my contract and want to upgrade
my phone / tariff.
You can only upgrade your handset in the last 2 months of your contract. If you
are within the last 2 months of your contract and wish to upgrade, please call us
on 0800822844 and when prompted choose option 1.
Also note that if you take a new mobile deal with Fonehouse you can, in most cases,
keep your existing mobile number.
I have returned the mobile phone to you but I'm still receiving bills.
If the bill you have received is the first bill since returning your handset
you can ignore it. Once the disconnection has been processed the billing company
will amend the bill. If you have received several bills since returning your handset,
please contact us by email at customerservice@fonehouse.co.uk quoting your full
name, mobile number & home postcode. We will try to contact you within 24 hours
of receiving your email.
I have received my new mobile phone and want to return it
We can only accept phones where the handset has not been used, it is within
7 days from receipt of the phone and all the packaging and accessories are returned
in their original condition.
If you do return a phone that has been used, we will return it to you and you will
be liable for the contract.
To return your phone, please call 0844 2571183 and choose option 2. You will receive
a returns reference and the cost of the return has to be paid by you.
Please parcel up and securely seal the entire phone package in its original condition.
The package must be received within 7 days of the original phone delivery date -
we cannot disconnect the phone after that date and you will be liable for the full
contract.
The phone must be returned by Royal Mail Special Delivery as it covers the total
value of the mobile phone package which is approximately £500. If you do not return
the phone by Special Delivery and we do not receive it, we will be unable to cancel
the Airtime Agreement and you will be liable for the line rental and any calls made
for the minimum term of the contract.
Please contact your bank to cancel the Direct Debits for the Airtime provider &
WCS Insurance.
Please note that you will automatically receive 2 bills; please ignore the first
bill (for line rental only). The 2nd adjusted bill will be for the time the phone
has been connected which you must pay.
Please do not include our company name in the return address.
The phone should be returned to:
Returns Department
PO Box 6475
Northampton
NN3 9YN
I have placed an order for a new mobile phone and wish to change it or cancel the
order.
If the phone has already been dispatched it must first be returned to Fonehouse
returns department within 7 days of receipt before we will cancel or change it.
If the phone hasn’t been dispatched please call our customer service department
on 0844 2571183 to discuss your order. Please note that our opening hours are Monday
to Thursday 9am to 7pm and Friday 9am to 6pm.
|
How do I send my mobile phone back?
You wish to cancel; you must call our customer service department on 0844 2571183
to obtain a return reference, then by special delivery to our returns department.
This must be done within 7 days from receipt of the phone. If the phone is faulty
you have 28 days to return your phone to be exchanged for the exact model.
What happens to the phones I send in?
The used handsets are thoroughly checked by technicians to assess their condition.
Those mobile phones in good working order are sent to areas around the world to
be reused. If the mobile phones cannot be economically repaired, they can still
be used for parts or recycled according to environmental requirements.
What is the definition of a mobile phone in full working
order?
A mobile phone in full working order means the phone is fully functional, i.e. the
phone switches on and off, all the buttons on the keypad work, no display or water
damage.
How do I know what model of mobile phone I have?
The model of the mobile phone is found on a barcode label under the battery on most
models. Take out the battery and look carefully at the label alternatively you can
use the search functionality and compare the picture of the mobile phone you have
with the one on the screen.
What is "Water Damage"?
Any liquid that gets inside your phone will cause serious permanent damage. Sometimes
a phone will continue to work after liquid has got in but more than likely it will
stop working within 1 or 2 months. There are tell-tale indicators on some phones
alerting engineers to water damage.
How do I know whether my phone's display is damaged?
There are two types of display damage that are inspected for. The first is if the
display is cracked and it will look as though it is bleeding. The second is if the
display is faint or patchy, so either the whole screen is difficult to read, or
parts of the display are blank. In all of these cases MPX will have to replace the
display which is a very expensive item.
|
When will I receive my Top-Up (Credit)?
When we dispatch your phone, we also arrange for the airtime credit purchased with
the phone to be applied (Top-Up).
Please allow 2 working days for the Top-Up to become active, for example if you
receive your phone on a Friday the Top-Up may not be applied until the following
Monday. Please note that you can only register your phone with us once the Top-Up
has been applied.
Can I delay registering my phone?
You need to register your phone within 60 days of receipt to be correctly connected
to the network.
Can I keep my current mobile number?
It is possible to keep your existing number from your current Pay As You Go phone
when purchasing a new Pay As You Go phone from Fonehouse. However, unfortunately
you cannot transfer a number on the same network for Virgin, T-mobile or Talk-Talk.
To keep your existing number you will need to go through the following steps:
1) Place your order with Fonehouse.
2) Contact your existing network or service provider to request your PAC (Porting
Authorisation Code).
3) Take receipt of your new Fonehouse phone and wait for the Top-Up to be applied.
4) Contact your new network or service provider on the number below and quote your
new number, your existing number that you want to keep and the PAC.
Can I use a different SIM card in my phone?
In order to benefit from the fantastic Pay As You Go phone deals all offers are
conditional on a new number and SIM card being registered with the phone supplied,
We have provided details of the registration process within the paperwork supplied
with the mobile phone package and within the Frequently Asked Questions.
If you want to carry on using an existing telephone number you can transfer your
number over to your new SIM. See “Can I keep My Current Mobile Number”.
Why is the seal broken and SIM inserted in the phone?
In order to carry out quality checks and insert the SIM card into the phone we have,
on occasions, to break the seal. This doesn’t affect your statutory rights or your
rights to return the phone providing you adhere to our Returns Policy - see.” What
happens if I want to cancel.
Contact Numbers
MANUFACTURERS
APPLE:
Customer Services
0870 876 0753
Opening Hours
Mon-Fri 8:00-19:45, Sat 10:00-17:45
Website www.apple.com/uk/support
LG:
Customer Service 0870 873 54 54
Website www.lge.co.uk
Email ukhelpdesk@lge.com
Microsoft: (Xbox support)
Customer Services 0870 601 0100
Opening Hours Mon-Fri 8:00-18:00
Website www.support.microsoft.com/gp/xboxsupport
MOTOROLA:
Customer Services 0870 9010 555
Website www.motorola.co.uk
NOKIA:
Customer Care 01480 434 343
Technical Enquiries 08700 555 777
Website www.nokia.co.uk
SAMSUNG:
Customer Services 01767 654 302
Website www.samsungelectronics.co.uk
SONY: (PSP support)
Customer Services 0870 599 8877
Opening Hours Mon-Fri 8.00-18.00, Sat 9.00-17.00
SONY ERICSSON:
Customer Services 08705 237 237
Website www.sonyericsson.com
VIRGIN:
Customer Services 0845 600 0789
Website www.virginmobile.co.uk
BILLING COMPANIES
BT MOBILE:
Customer Service 0800 0322 111
Address BT Telecommunications plc, 81 Newgate Street, London, EC1A 7AJ
ORANGE:
Customer Services 0800 801 080 or 150 from your mobile phone (free)
Website www.orange.co.uk
Address Orange P.C.S, P.O Box 10, Patchway, Bristol, BS32 4BQ. Opening Hours 24
hours a day, 7 days a week
O2:
Customer Services 0870 5860860
Website www.o2.co.uk
Opening Hours Mon-Fri 6:00-22:00, Sat-Sun 8:00-21:00
T-MOBILE:
Customer Services 0845 412 5000 or 150 from your mobile phone
Website www.tmobile.co.uk
Address P.O Box 121, Borehamwood, Hertfordshire, WD6 1DT.
Opening Hours Mon-Sat 8:00-22:00, Sun 8:00-20:00
VIRGIN:
Customer Services 0845 600 0789
Website www.virginmobile.co.uk
Address The Team at Virgin MobileWillow Grove HouseWhite Horse Business Park Trowbridge
West Wiltshire BA14 0TQ
Opening Hours 24 hours a day, 7 days a week
VODAFONE:
Customer Services 07002 191191
Website www.vodafone.co.uk
Address Customer Services, Vodafone Ltd, Vodafone House, The Connection,
Newbury, Berkshire, RG14 2FN
Opening Hours 24 hours a day, 7 days a week
Fonehouse Address:
Customer Services 25 Listergate Nottingham NG1 7DE
WCS Insurance
01256 471387 Hours: 9:00 to 17:00 Monday to Friday
|