How's the coverage

SMARTY connects to 4G and 3G network wherever it can. SMARTY is not compatible with 2G handsets.

Check our coverage

How can I keep my number?

Simply contact your previous network provider or text 'PAC' to 65075 to get a code valid for 30 days. This won’t disrupt your service. We’ll walk you through steps to enter this code to transfer the phone number you want to keep.

How much to add-ons cost?

If you run out of data, data add-ons are £1 per GB - the same as it costs on our Data discount plans. To call an 084 or 087 number you can add a cash add-on in £5 increments. Add-ons don’t expire.

Can I tether while roaming?

No. You can tether and hot-spot all of your data with no speed caps but you must be in the UK.

Do all plans get money back?

No. Only Data Discount plans get money back for unused data. Look for the “Money back” icon on Data Discount plans.

How can I contact you?

The SMARTY team are available to chat online 8am to 8pm, 7 days a week (excluding Christmas and New Year’s Day Bank Holidays).

How does calling abroad work?

You can now use SMARTY to make calls to other countries from the UK. International calls and texts are taken from your cash add-ons.

Can I use my plan when I travel?

You can now use your SMARTY plan abroad. In the EU it works like normal up to 20GB. Outside the EU, or to call internationally, you need to add a cash add-on.

How can I save with a referral

When you refer friends to SMARTY, you and your friend can each get a free month. After signing up and activating your plan, refer as many friends as you like by sharing your unique referral link - you'll find this in your dashboard. Once they’ve been active for 14 days, you’ll both get email notifications to let you know you have a free month ready to go.

Can I read more on pricing?

Everything you need to know about our: prices, discounts, offers and add-ons if you’re a customer of ours.

See the price guide