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Frequently Asked Questions

Bank Holiday Deliveries

We are unable to deliver on bank holidays and as such, any orders sent for delivery on a bank holiday will automatically be delivered the next working day.

For example if you order after 6pm on a Friday, you would usually expect to receive your phone the following Monday. If the following Monday was a bank holiday we will deliver your phone the next working day which would be Tuesday.

When will my phone arrive?

We use DPD's premium next day delivery service which requires a signature on arrival. If you are not going to be home DPD will leave you a consignment card and you are able to pick up your item from your nearest collection point, or alternatively rearrange delivery.

Order Time: Expected Delivery
Monday to Thursday before 8pm Next Day
Friday before 5.30pm Next Day
Saturday Monday
Sunday before 4pm Next Day

What happens if I miss the delivery?

If you are not at home DPD will leave a calling card (with contact details) and reattempt the following day. However, first-time deliveries that are missed on a Friday or Saturday will be reattempted on the following Monday. If your second delivery is missed, your order will be returned to your nearest DPD depot for five working days. You can get in touch with DPD online or by calling 0121 275 0500

I have just received my package but cannot locate the SIM.

The SIM card is usually located either in the network welcome pack, or in an envelope down the side of the phone box. If you still cannot locate the SIM card please contact us by calling 0333 900 1133 quoting your full name, mobile number & home postcode.

I am missing an item

Please contact us by calling 0333 900 1133 quoting your full name, mobile number & home postcode. We will aim to contact you within 24 hrs of receiving your email.

I have just received my package but cannot locate the SIM.

The SIM card is usually located either in the network welcome pack, or in an envelope down the side of the phone box. If you still cannot locate the SIM card please contact us by calling 0333 900 1133 quoting your full name, mobile number & home postcode. I have a faulty accessory. If the accessory you received from us is faulty. Please contact us by calling on 0333 900 1133 quoting your full name, mobile number & home postcode, detailing the fault so we can investigate this further. We will try to contact you within 24 hours of receiving your email

When can I expect delivery of my free gift?

Free gifts are delivered after 90 days of the connection of your mobile phone. We will send you confirmation of delivery closer to the time. The package will be dispatched to your home address. We cannot deliver these items to alternative addresses.

What happens if I miss the delivery?

If you are not at home DPD will leave a calling card (with contact details) and reattempt the following day. However, first-time deliveries that are missed on a Friday or Saturday will be reattempted on the following Monday. If your second delivery is missed, your order will be returned to your nearest DPD depot for five working days. You can get in touch with DPD online or by calling 0121 275 0500

I have changed my mind and now prefer to have a different free gift?

Once the free gift has been used it can’t be returned.

My free gift has become faulty, what can I do?

You can contact the manufacturer of the product for instructions on repair or for assistance.

Managing Your Bill

The quickest and easiest way to answer any billing questions, check your allowances and find out account details, is to download your network app below.

My EE App: iOS | Android

I have not received my bill...

If you have not received a bill from your mobile phone network you will need to contact them directly so that they can investigate this for you. The mobile phone networks now usually charge for paper billing to help save paper and the environment, and they all offer online billing. You can obtain the number for your provider from the Useful Numbers section.

I want to check on my billing/allowance to date...

The quickest way to find out is by downloading your network app (see the link above) or you will need to contact your mobile phone network directly as we do not have access to your billing accounts. You will find their contact number at the top of the bill. Alternatively, you can obtain the number from the Useful Numbers section.

I want to change my tariff...

To make amendments to your tariff, you will need to contact your mobile phone network directly to discuss your options. You will find their contact number at the top of the bill. Alternatively, you can obtain the number from the Useful Numbers section.

I have received an incorrect bill...

If there has been an error with your bill, or you have any other bill related query, you will need to contact your mobile phone network directly as we do not have access to your billing accounts. You will find their contact number at the top of the bill. Alternatively, you can obtain the number from the Useful Numbers section.

I have changed my tariff with my network but I have an issue with the new bill...

If you have any bill related query, you will need to contact your mobile phone network directly as we do not have access to your billing accounts. You will find their contact number at the top of the bill. Alternatively, you can obtain the number from the Useful Numbers section.

My new phone is not active yet - I can’t make / receive calls?

When we dispatch your phone, we also arrange for the network to connect your phone. The network works on this whilst your phone is travelling to you, and should be connected within 24 hours after delivery. We do this to make sure that your line rental starts on the day you receive the phone and not before.

What can I check?

Make sure that the phone is fully charged. Most manufacturers recommend 12 hours to ensure that the phone gives you maximum call and standby times. Make sure that the battery is fitted correctly - take it off and replace it.

Is the SIM card inserted?

Is the SIM card in the right way? It should only fit one way. Call your new mobile number from a landline. If you hear a ‘dead tone’ the handset has not yet been connected. Switch your phone off and then back on again. Your phone may need to reset before the connection is completed. Are you in an area where there is coverage? Step outside and try it there just in case the building is stopping the signal getting through - some metal framed buildings can cause problems.

Still won’t work?

Please call our customer service number on 0333 900 1133 between 09:00 – 20:00 Monday – Thursday, 09:00 – 18:00 Friday, 09:00 – 17:30 Saturday (Closed Sunday), Bank Holiday: Open.

My phone seems to have a fault

If you believe your phone has developed a fault try the following just to make sure that it really is faulty: Make sure that the phone is fully charged. Put it on charge for a couple of hours, make sure that the “charge indicator” is charging. It is best to charge the phone when switched off. Make sure that the battery is fitted correctly - take it off and replace it.

I have lost/damaged my sim card

You will need to purchase a new sim card from your network, please see important number section in the FAQ’s for contact details of your Network.

Change of address, name, and bank details

If you have changed your address details, it is vital that you update your new address details by contacting our customer service department by email or 0333 900 1133 09:00 – 20:00 Monday – Thursday, 09:00 – 18:00 Friday, 09:00 – 17:30 Saturday (Closed Sunday), Bank Holiday: Open. Please remember that you need to advise your Mobile phone network as it is they who send out your bill each month, and WCS, who administer your mobile phone insurance. Contact information can be found in the section entitled Useful Numbers. Please note that failure to change your details could affect your payments.

What happens if I want to cancel?

Please note that if you decide to return the mobile phone package, the following conditions apply: We must receive the phone within our 14-day piece of mind guarantee period. The complete package must be returned to Fonehouse including all the accessories.

Why the seal broken and the SIM is inserted in the phone?

To carry out quality checks and insert the SIM card into the phone we have to break the seal. This doesn’t affect your statutory rights or your rights to return the phone providing you adhere to our Returns Policy.

If the above conditions are not met we reserve the right to refuse to accept the return of the mobile phone package meaning that the contract for airtime that you have entered will not be cancelled and the goods will be returned to you. We strongly recommend the use of the Royal Mail Special Delivery Service as the package remains your responsibility until it is received by Fonehouse - the Royal Mail Special Delivery Service will insure the package against loss or damage in transit.

Do I have to have insurance?

No you don’t but we highly recommend that you take insurance. We can provide you insurance that covers you for theft, accidental damage, water damage, and misuse of air time.

Remember if you have your phone stolen or it gets damaged you will still have to pay your line rental to the network for the time remaining on your contract.

What do I need to do, if my handset has been stolen?

You will need to contact the police to obtain a crime reference number within 24 hours of your handset being stolen. You will also need to bar your handset/line within 24 hours with your network. (See Useful Contact Numbers to obtain contact details). If you have insurance, contact WCS Insurance.

I want to make a claim for theft of my mobile phone.

You can either claim online at wcsinsurance.co.uk or request a claim form by calling Warranty and Creditor Services on (01256) 471387

What do I need to do, if my handset has been accidentally damaged or damaged by water?

If you have insurance, contact Warranty & Creditor Services as shown above.

If I cancel the insurance, do I have to return my phone?

No, the phone contract and the insurance contract are not linked, and therefore cancellation of the insurance does not directly affect the phone contract, but it does become effective immediately.

How can I cancel the insurance?

You have the right to cancel within 14 days.

Are there Network Coverage Problems in my area?

Fonehouse does not have access to detailed information about network coverage or current problems with coverage. Please call your network or check on their website.

PUK Code - What is it?

This is your “Personal Unblocking Key”. If your SIM card becomes “blocked” you will no longer be able to make or receive calls. To resolve this, you must contact your Mobile phone network who, once they have confirmed your identity, will supply you with the 8-digit code. Fonehouse does not have access to this code, so please ring the Mobile phone network.

Don’t Guess! - 10 consecutive wrong attempts will permanently block the SIM. You will then need to obtain a new SIM card from your Mobile phone network, for which you may be charged. As well as costing you money this will have to be posted to you resulting in further inconvenience to you. You can obtain your PUK from your Mobile phone network. Their number is only our monthly bill, or can be found in the section entitled billing questions

How do I set up my voicemail?

Voicemail is set up and ready to use on all new handsets, though you may be asked to personalise it by recording a message when you first access the service. Voicemail is the best way of ensuring that you don’t miss any calls. Depending on the settings you choose, voicemail will answer calls when you can’t and allow callers to leave you messages.

How do I retrieve my voicemail?

Further details will be found in your phone manual.

How do I set up a “ Voicemail” message?

When you first access your voicemail, the recorded options menu should provide instructions as to how to record a voicemail message. Details will also be found in your phone manual.

For further information on this please refer to your handset and network user guide

Multimedia Messaging Service or MMS, is a type of text message that has evolved from SMS, Short Messaging Service. With a MMS, you can send pictures, video, or audio content to another device. With most network carriers there will be an additional charge for this service, and the cost are listen in the ‘out of bundle charges’ on our website.

Equipment can be returned within 14 days of receiving it if you are unhappy with your choice. Please call our customer service team before returning to obtain an authorisation code. The handset must be returned in a re-saleable condition with all box contents present. Please note that you will be billed for any usage during this time. If you have entered into a contract with no equipment than you have 14 days from the date of your agreement.

If you would like to cancel your agreement after your 14-day cooling off period, you will be required to give 30 days’ notice. This can be done over the phone with the Networks’ Customer Service Teams. If you are still within your contract period, then a cancellation fee may apply.

If you would like more information about the EE complaints code, it is located on the help page on the EE website.

Fonehouse offers a 30 days exchange policy that is active from the date of receipt. If your handset develops a fault within 30 days, we will ask you to return the handset for screening and testing. Once the handset fault has been confirmed we will then be able to exchange the handset for the same make and model.

All handsets return must be in a resalable condition, with the original box and all accessories. Personal information must also be removed before returning.

Fonehouse offer several different product manufacturers, including; Apple, Samsung, Nokia, Alcatel, Doro, Huawei, LG, Sony, Motorola, OnePlus, Microsoft

Each of which offer a different warranty period and benefits to the customer. For more information of the individual manufacturers please visit their relevant website or go to the product information section at the bottom of each offer page.

General Data Protection Regulations, or GDPR, was introduces in May 2018 and covers all 28 countries within the EU. These regulations were introduced to protect customers personal information when passing or sharing with businesses.

Fonehouse aim to adhere to all data protection regulations and keep all current, and future customers details save, and protected for the time of the agreement.

Order your free gift now for delivery in time for Christmas! There is no need to claim your gift, we will automatically despatch all gifts (separately to your handset) on or before the 19th December to ensure you get it in time for Christmas Day! You must still be paying your Network bill in order to receive your free gift. Terms Apply.

Your gift will be sent automatically no need to claim or do anything else.

As with your handset the courier will leave you a note and you can pick this up at any local depot. Remember to take your identification.

On EE you can now use your inclusive allowances whilst roaming in the EU/EEA, please be aware that data is subject to fair use policy. Additional out of bundle charges apply when outside of the EU/EEA. For more information on EE roaming please visit the EE website.

Your equipment is provided by us not the network. For more details about your handset please see our terms at https://www.fonehouse.co.uk/terms-and-conditions

Keeping my number when changing Networks (PAC and STAC)

If you wish to transfer your number from another network onto your new contract then you need to request a PAC (Port Authorisation Code) from your current network provider. You can do this by texting the word PAC to 65075 – You will get a text message immediately with your PAC. Once you have this you will need to provide this to us during the checkout section of the website, and we will then ensure that your phone number is transferred to your new contract automatically.

If you would like to switch networks, cancel your existing number and get a new number on your new contract, you need to request a STAC (Service Termination Authorisation Code) from your current network provider. You can do this by texting the word STAC to 75075 – You will get a text message immediately with your STAC. Once you have this you will need to provide this to us during the checkout section of the website and we will cancel your existing service when we connect your new contract.

A PAC is a 9-character code in the format ‘ABC123456’ that allows you to port your mobile phone number over to a new network. You cannot use a PAC code to stay with the same network.

A STAC is a 9-character code in the format ‘123456ABC’ that allows you to take a new number to a new network whilst also cancelling your existing phone contract with your old network. You cannot use a STAC code to stay within the same network.

To get a PAC you can text the work ‘PAC’ to 65075. You then need to provide this to us so we can arrange an automatic number transfer with your old network and cancel your old service.

To get a STAC you can text the work ‘STAC’ to 75075. You then need to provide this to us so we can arrange cancellation of your old service with your old network.

You will receive a text within 60 seconds with the code, this needs to be entered in our checkout when placing an order for a new contract.

Your mobile number will change within one working day after the new contract has been activated.

Once you have received your PAC/STAC it is valid for 30 days. If you don’t use this, your mobile number will not switch, and you could risk being billed by your old provider as well as your new provider. If your code expires before you use it, you will need to text the original number again.

No, you don’t have to use these codes. If you do not provide a code, you will receive a new number and your old contract will stay active, you will be at risk of being charged for your previous contract as well as your new contract.

If you wanted to keep your number later down the line, you would need to discuss this with the network directly, we can only do this for you when you place your order.

You will not be charged for texting these numbers. If you are still within your contract, you may need to pay an early termination fee. The text message you receive with your code will let you know if you have any payments to make before you can switch networks.

If you have multiple numbers with your network, you would need to call your current network or visit your online account.

Yes, you can still transfer your number if you are on Pay as You Go.

If you are still within your contract, you may need to pay an early termination fee or ETF. You can find out if an ETF is due by texting INFO to 85075. To pay this fee, you would need to contact your network directly.

Yes, you can do this by obtaining a PAC code from your old / existing network and providing it to your new network. Unfortunately you will have to do this directly with the networks.

Cashback Claim Information

If your deal included a cashback by redemption it will show in the order summary of your order emails. You will need to claim your cash back at different stages throughout the initial tenure of your airtime agreement.

Claiming this is easy! To claim simply login to the account section of the website and click ‘Claim Cashback’. This will take you to a simple form to fill in and submit your claim.

For 24 Month Contracts

You will need to claim your cashback in stages throughout the airtime agreement of your contract. For 24 month contracts your cashback is claimable in five instalments. You need to claim in billing months 6, 9, 12, 15 and 18 of your airtime agreement. You must claim within 60 days of your bill date.

For example if you are connected on 1st January then your first bill date will be in January. Your sixth bill date and your first claim will be in June. When you receive your sixth bill, you will need to upload this and submit your claim, via the account section of the website, within 60 days of the date on the bill.

For 12 Month Contracts

You will need to claim your cashback in stages throughout the airtime agreement of your contract. For 12 month contracts your cashback is claimable in five instalments. You need to claim in billing months 3, 5, 7, 9 and 12 of your airtime agreement. You must claim within 60 days of your bill date.

For example if you are connected on 1st January then your first bill date will be in January. Your third bill date and your first claim will be in March. When you receive your third bill, you will need to upload this and submit your claim, via the account section of the website, within 60 days of the date on the bill.

We aim to process all cashback claims within 21 days and pay all successful claims within 28 days via BACS. Claims will be paid into the bank account you provided at the time of ordering.

Claims may be rejected if:

  • You are not claiming within your claim period
  • You have been disconnected from the network
  • You have changed your tariff with the network
  • You have provided the incorrect order number or Date of Birth when submitting your claim
  • The customers name on the bill does not match the name on the original order
  • The copy of the bill you submit is not on the same network as the network ordered on your original order

You will need to upload the first page of your network airtime bill (or a copy of) which shows:

  • The name of the customer (must match the name we have on your original order)
  • Your mobile phone number
  • The bill value
  • The bill date

Nearly New Mobile Phones

A nearly new product is exactly as described, nearly new. The majority of times these handsets are a previous customers' 14 day returned product which we can no longer sell as a brand new device. The only real difference is the price!

Yes! All product comes with a full 12 month warranty aside from Apple iPhone where the warranty is 6 months.

In some circumstances a lot of the original accessories will be provided in the box, however all Fonehouse guarantee is that the product is provided to you with an original charger.

We offer a like for like replacement service so as long as you are within 30 days from the date you took delivery of your product we can replace this with a like for like replacement free of charge.

  • Product must be sent back in its original packaging
  • Product must be returned in the same condition as originally sold>
  • For a like for like replacement the product must be returned to us within 30 days from the delivery of your handset

If you wish to fully return your product with no replacement then please follow our normal returns process (must be within 14 days)

A like for like replacement is a replacement to the same market value as what was originally sold.

If you are within 30 days from the delivery of your nearly new product then please give us a call and we will be happy to offer you a like for like replacement! The handset must be returned in its original packaging and its condition must be as it was when we sold you the product.

Promotions and Offers

Effective as of February 24th, 2019

The redemption will be open to any customer residing in the UK who has purchased a Nokia 9 PureView (single SIM variant) in the UK from Nokia Mobile Shop between 24th February and 18th April or from selected retailers (of which we are one of them), in-store or online between March 4th and April 18th,2019. Customers will be eligible to receive one pair of Nokia True Wireless Earbuds per Nokia 9 PureView purchase. Customers will be able to redeem earbuds until May 22nd, 2019, using the redemption site: https://www.nokia.com/phones/en_gb/nokia-9-earbuds-promo

The Nokia 9 PureView purchase will be validated via IMEI after 30 days of purchase. Redemption will be limited to 2 pairs of earbuds per household and is limited to the first 500 valid redemptions. To redeem the earbuds, the customer must be in possession of the purchased Nokia 9 PureView smartphone and must not have returned the smartphone for a refund or exchange. Earbuds will be provided to customers by Exertis UK. Earbuds will be dispatched to customers within 28 days of IMEI validation.

In connection with the redemption HMD Global may share customers’ contact details with Exertis UK in order to deliver the earbuds to the customers. All customer personal data will be processed in accordance with HMD Global privacy policy, available at https://www.hmdglobal.com/privacy.

Promoter: Sony UK Ltd.

New and upgrading customers who order a Sony Xperia 10 with a 24 month contract ('Qualifying Product') in-store or online will be entitled to a pair of WI-C300 Wireless In-ear Headphones in black (‘Sony Headphones’) subject to stock.

Consumers who return their qualifying product within 14 days of date of purchase will need to return the headphones.

Should the product be returned without the headphones, we reserve the right to invoice you for the value of the headphones.

One set of headphones per order with a purchase of a Qualifying Product. Qualifying Products and Sony Headphones are subject to availability, while stocks last.

Sony Headphones will be posted to a UK address at the time of shipment of the qualifying product.

HOW TO CLAIM
  1. To claim, customers must pre-order a Huawei P30 or P30 Pro before COP 4th April
  2. Customers will need to claim their free gift 14 days after purchase via www.huaweipromo.co.uk/P30PREORDER Customers have until COP 2nd June to claim their free gift.
  3. They will also need to upload proof of purchase (Email confirmation, delivery note or receipt) and enter their IMEI number. This will be provided to you on your order complete email.
HUAWEI FULL TERMS

Promoter is Huawei Technologies (UK) Co., Ltd. Consumers who pre-order a HUAWEI P30 Pro or P30 (a ‘Qualifying Product’) by 23:59, 04 April 2019, from a qualifying retailer (see Website for details) may submit a valid claim (including substantiation) at www.huaweipromo.co.uk/P30PREORDER (‘Website’) between 18th April and 2 June 2019 to claim 1x Sonos One in black (‘Promotional Item’). Consumers who cancel their pre-order or return their Qualifying Product within 14 days of date of purchase will not be eligible to claim. Limited to one claim per purchase of a Qualifying Product (max two claims per consumer) (for business customers, see terms on Website). The Promotional Item and Qualifying Product are subject to availability. The Promotional Item will be delivered to an address in the UK, Isle of Man, Jersey or Guernsey within 30 days of a verified claim. This promotion is subject to further conditions, please see Website for full terms before participating in it.

PROMOTION TERMS AND CONDITIONS:

Participants agree to these Terms and Conditions (the 'Terms and Conditions'). Any information or instructions published by Huawei Technologies (UK) Co., LTD., with its registered offices at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6UF, or its fully owned subsidiaries about the Promotion at huaweipromo.co.uk/P30PREORDER form part of the Terms and Conditions.

THE PROMOTION

Participants who pre-order and subsequently purchase a Qualifying Product from a Qualifying Retailer will be eligible to receive, free of charge, 1x Sonos One in Black (‘Promotional Item’), subject to these Terms and Conditions (‘Promotion’).

OFFER

Participants who pre-order a new HUAWEI P30 Pro or P30 whether SIM free or with a monthly contract or on ‘pay as you go’ basis ('Qualifying Product') in-store, online or call centre sales, from a qualifying retailer in the table below (each a ’Qualifying Retailer’) by 23:59 4th April 2019 and subsequently purchase by 23:59 2nd June 2019 will be eligible to claim a Promotional Item, to be delivered directly to Participant at his/her address in the UK, Isle of Man, Jersey or Guernsey.

ELIGIBILITY
  1. To be eligible to participate in the Promotion you must be aged 18 or over and residing in the UK, Isle of Man, Jersey or Guernsey (‘Participant’). Businesses are excluded from participating in this Promotion except for business customers purchasing the Qualifying Product(s) through Carphone Warehouse, EE, O2, Three, Jersey Telecom Business or Vodafone business customer accounts (‘Business Customer’).
  2. A claim must be made by the end user Participant, and must not be submitted through agents, retailers, resellers, third parties or in bulk.
  3. Only one claim per Participant is permitted, unless you are a Business Customer whereby you can make up to 10 claims. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other Huawei promotion.
  4. Participants who cancel their pre-order will not be eligible to receive the Promotional Item.
  5. As well as pre-ordering the Qualifying Product, Participants must also purchase the Qualifying Product from a Qualifying Retailer by 23:59 2nd June 2019.
  6. Participants who return the Qualifying Product to the Qualifying Retailer within 14 calendar days of the date of purchase will not be eligible to receive the Promotional Item. The date of purchase counts as day one (1).
ENTRY
  1. Participants must visit huaweipromo.co.uk/P30PREORDER on or between 18th April 2018 and 2nd June 2019 complete and submit the claim form (including providing the IMEI of the Qualifying Product, Participant’s postal address in the UK, Isle of Man, Jersey or Guernsey where the Promotional Item shall be delivered) and upload a copy of their proof of pre-order and proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer. Claim form information and supporting documents for pre-order and purchase (as applicable) must be received on or before 23:59 GMT 2nd June 2019 to be eligible to claim for a Promotional Item free of charge. See FAQs at huaweipromo.co.uk/P30PREORDER for details of the form of supporting documents required as evidence of pre-orders and purchases for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.
  2. The Promotion Item is subject to availability, while stocks last. Huawei reserves the right to replace the Promotional Item with an alternative promotional offer of equal or higher value if circumstances beyond Huawei’s control make it necessary to do so.
  3. The Qualifying Products are subject to availability while stocks last.
  4. The Administrator will post the Promotional Item within 30 days of successful claim validation, to the address provided by the Participant in the claim form and, the Promotional Item will require a signature on delivery.
  5. The Promotional Item comes with a Sonos 1 year limited warranty of, further details can be found at: [LINK].
  6. Compensation for the Promotional Item in cash, its exchange, or its transfer to other persons are excluded.
  7. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) calendar days of receipt of the email. If no response is received within seven (7) calendar days of the email being sent, then the claim shall be marked as invalid and the Participant will no longer be eligible to receive the Promotional Item. It is the Participant’s responsibility to contact us if you have not received an update on the status of your claim within seven (7) calendar days.
  8. Subject to condition 10 above, claims that are incomplete will be deemed invalid. Huawei or the Administrator are not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.
  9. Huawei reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. Huawei’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.
  10. Huawei and the Administrator shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of pre-order, proof of purchase, as well as the identity, age, and other relevant details of a Participant, deny issuing the Promotional Item, or terminate the Promotion due to excessive fraud. This process may involve Huawei sharing information with third parties.
  11. Huawei excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a Participant arising out of or in connection with the Promotional Item or this Promotion. Without prejudice to the preceding restriction, and to the maximum extent permitted by applicable law, in no event will the Huawei liability to you exceed £50.00.
MISCELLANEOUS
  1. Data Protection: Participant’s personal data provided by the Participant when making a claim under this Promotion shall be processed in accordance with huaweipromo.co.uk’s Privacy Notice at https://huaweipromo.co.uk/privacy.
  2. Administrator: Opia Limited, company number 06021170 with its registered offices at Priory House Pilgrims Court, Sydenham Road, Guildford, Surrey, GU1 3RX.
  3. The Promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
HOW TO CLAIM
  1. To claim, customers must pre-order a Huawei P30 Lite between 25th April and the 9th of May
  2. Customers will need to claim their free gift between the 23 May 2019 and 7th July 2019 from website huaweipromo.co.uk/P30LITEPREORDER
  3. They will also need to upload proof of purchase (Email confirmation, delivery note or receipt) and enter their IMEI number. This will be provided to you on your order complete email.
HUAWEI FULL TERMS

Participants agree to these terms and conditions (the “Terms and Conditions”). Any information or instructions published by Huawei Technologies (UK) Co., LTD., with its registered offices at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6UF, or its fully owned subsidiaries about the Promotion (defined below) at huaweipromo.co.uk/P30LITEPREORDER form part of the Terms and Conditions.

THE PROMOTION

Participants who pre-order and subsequently purchase a Qualifying Product (defined below) from a Qualifying Retailer (defined below) will be eligible to receive, free of charge, 1x Huawei FreeLace CM70 in black (“Promotional Item”), subject to these Terms and Conditions (the “Promotion”).

OFFER

Participants who pre-order a new HUAWEI P30 Lite whether SIM free or with a monthly contract or on ‘pay as you go’ basis (“Qualifying Product”) in-store, online or call centre sales, from a qualifying retailer listed in the table below (each a “Qualifying Retailer”) by 23:59, 9 May 2019 and subsequently purchase by 23:59, 23 June 2019 will be eligible to claim a Promotional Item, to be delivered directly to Participant at his/her address in the UK, Isle of Man, Jersey or Guernsey.

ELIGIBILITY
  1. To be eligible to participate in the Promotion you must be aged 18 or over and residing in the UK, Isle of Man, Jersey or Guernsey (“Participant”). Businesses are excluded from participating in this Promotion except for business customers purchasing the Qualifying Product(s) through O2 Business, EE Business, Three Business, Vodafone Business customer accounts (‘Business Customer’).
  2. A claim must be made by the end user Participant, and must not be submitted through agents, retailers, resellers, third parties or in bulk.
  3. Only one claim per Qualifying Product is permitted. If you are a Business Customer, you can make up to 10 claims. This Promotion cannot be used in conjunction with any other Huawei promotion.
  4. Participants who cancel their pre-order will not be eligible to receive the Promotional Item.
  5. As well as pre-ordering the Qualifying Product, Participants must also purchase the Qualifying Product from a Qualifying Retailer by 23:59, 23 June 2019.
  6. Participants who return the Qualifying Product to the Qualifying Retailer within 14 calendar days of the date of purchase will not be eligible to receive the Promotional Item. The date of purchase counts as day one (1).
ENTRY
  1. Participants must visit huaweipromo.co.uk/P30LITEPREORDER on or between 23 May 2019 and 7 July 2019 complete and submit the claim form (including providing the IMEI number of the Qualifying Product, Participant’s postal address in the UK, Isle of Man, Jersey or Guernsey where the Promotional Item shall be delivered) and upload a copy of their proof of pre-order and proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer. Claim form information and supporting documents for pre-order and purchase (as applicable) must be received on or before 23:59, 7 July 2019 to be eligible to claim for a Promotional Item free of charge. See FAQs at huaweipromo.co.uk/P30LITEPREORDER for details of the form of supporting documents required as evidence of pre-orders and purchases for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.
  2. The Promotion Item is subject to availability, while stocks last. Huawei reserves the right to replace the Promotional Item with an alternative promotional offer of equal or higher value if circumstances beyond Huawei’s control make it necessary to do so.
  3. The Qualifying Products are subject to availability while stocks last.
  4. The Administrator (defined below) will post the Promotional Item within 30 days of successful claim validation, to the address provided by the Participant in the claim form and, the Promotional Item will require a signature on delivery.
  5. The Promotional Item comes with a Huawei 3 month limited warranty, further details can be found at: https://consumer.huawei.com/uk/support/warranty-policy/
  6. Compensation for the Promotional Item in cash, its exchange, or its transfer to other persons are excluded.
  7. If a claim is deemed not to have been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) calendar days of receipt of the email. If no response is received within seven (7) calendar days of the email being sent, then the claim shall be marked as invalid and the Participant will no longer be eligible to receive the Promotional Item. It is the Participant’s responsibility to contact us if the Participant has not received an update on the status of the Participant’s claim within seven (7) calendar days.
  8. Subject to condition 10 above, claims that are incomplete will be deemed invalid. Huawei or the Administrator are not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.
  9. Huawei reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. Huawei’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.
  10. Huawei and the Administrator shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of pre-order, proof of purchase, as well as the identity, age, and other relevant details of a Participant, deny issuing the Promotional Item, or terminate the Promotion due to the possibility of fraud. This process may involve Huawei sharing information with third parties.
  11. Huawei excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a Participant arising out of or in connection with the Promotional Item or this Promotion. Without prejudice to the preceding restriction, and to the maximum extent permitted by applicable law, in no event will the Huawei liability to you exceed £50.00.
MISCELLANEOUS
  1. Data Protection: Participant’s personal data provided by the Participant when making a claim under this Promotion shall be processed in accordance with huaweipromo.co.uk’s Privacy Notice at https://huaweipromo.co.uk/privacy.
  2. Administrator: Opia Limited, company number 06021170 with its registered offices at Priory House Pilgrims Court, Sydenham Road, Guildford, Surrey, GU1 3RX.
  3. The Promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
HOW TO CLAIM
  1. To claim, customers must order a Huawei P30 Pro or a P30 between 00:01 1st July 2019 and 23:59 31st July 2019
  2. Customers will need to claim their free gift between the 15th July 2019 and 31st August 2019 from website huaweipromo.co.uk/P30Julywatchgt
  3. They will also need to upload proof of purchase (Email confirmation, delivery note or receipt) and enter their IMEI number. This will be provided to you on your order complete email.
HUAWEI FULL TERMS

Participants agree to these Terms and Conditions (the 'Terms and Conditions'). Any information or instructions published by Huawei Technologies (UK) Co., LTD. (the promoter), with its registered offices at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6UF, or its fully owned subsidiaries about the Promotion at huaweipromo.co.uk/P30Julywatchgt form part of the Terms and Conditions.

THE PROMOTION

Participants who purchase a Qualifying Product from a Qualifying Retailer will be eligible to receive, free of charge, 1x Huawei Watch GT (‘Promotional Item’), subject to these Terms and Conditions (‘Promotion’).

OFFER

Participants who purchase a new HUAWEI P30 Pro or P30 whether SIM free or with a monthly contract or on ‘pay as you go’ basis ('Qualifying Product') in-store, online or call centre sales, from a qualifying retailer in the table below (each a ’Qualifying Retailer’) between 00:01 1st July 2019 and 23:59 31st July 2019 will be eligible to claim a Promotional Item, to be delivered directly to Participant at his/her address in the UK, Isle of Man, Jersey or Guernsey.

ELIGIBILITY
  1. To be eligible to participate in the Promotion you must be aged 18 or over and residing in the UK, Isle of Man, Jersey or Guernsey (‘Participant’). Businesses are excluded from participating in this Promotion except for business customers purchasing the Qualifying Product(s) through Carphone Warehouse Business, Currys PCW Business, EE Business, O2 Business, Three Business, Vodafone Business customer accounts (‘Business Customer’).
  2. A claim must be made by the end user Participant, and must not be submitted through agents, retailers, resellers, third parties or in bulk.
  3. Only five claims per Participant are permitted, unless you are a Business Customer whereby you can make up to 10 claims. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other Huawei promotion.
  4. Participants who cancel their purchase will not be eligible to receive the Promotional Item.
  5. Participants who return the Qualifying Product to the Qualifying Retailer within 14 calendar days of the date of purchase will not be eligible to receive the Promotional Item. The date of purchase counts as day one (1).
ENTRY
  1. Participants must on or between 15th July 2019 and 31st August 2019 complete and submit the claim form (including providing the IMEI of the Qualifying Product, Participant’s postal address in the UK, Isle of Man, Jersey or Guernsey where the Promotional Item shall be delivered) and upload a copy of their proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer. Claim form information and supporting proof of purchase documents (as applicable) must be received on or before 23:59 GMT 31st August 2019 to be eligible to claim for a Promotional Item free of charge. See FAQs at huaweipromo.co.uk/ P30Julywatchgt for details of the form of supporting documents required as evidence of purchase for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.
  2. The Promotion Item is subject to availability, while stocks last. Huawei reserves the right to replace the Promotional Item with an alternative promotional offer of equal or higher value if circumstances beyond Huawei’s control make it necessary to do so.
  3. The Qualifying Products are subject to availability while stocks last.
  4. The Administrator will post the Promotional Item within 30 days of successful claim validation, to the address provided by the Participant in the claim form and, the Promotional Item will require a signature on delivery.
  5. The Promotional Item includes Huawei consumer limited warranty of 24 months, further details can be found at: https://consumer.huawei.com/uk/support/warranty-policy/
  6. Compensation for the Promotional Item in cash, its exchange, or its transfer to other persons are excluded.
  7. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) calendar days of receipt of the email. If no response is received within seven (7) calendar days of the email being sent, then the claim shall be marked as invalid and the Participant will no longer be eligible to receive the Promotional Item. It is the Participant’s responsibility to contact us if you have not received an update on the status of your claim within seven (7) calendar days.
  8. Subject to condition 10 above, claims that are incomplete will be deemed invalid. Huawei or the Administrator are not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.
  9. Huawei reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. Huawei’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.
  10. Huawei and the Administrator shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a Participant, deny issuing the Promotional Item, or terminate the Promotion due to excessive fraud. This process may involve Huawei sharing information with third parties.
  11. Huawei excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a Participant arising out of or in connection with the Promotional Item or this Promotion. Without prejudice to the preceding restriction, and to the maximum extent permitted by applicable law, in no event will the Huawei liability to you exceed £50.00.
MISCELLANEOUS
  1. Data Protection: Participant’s personal data provided by the Participant when making a claim under this Promotion shall be processed in accordance with huaweipromo.co.uk’s Privacy Notice at https://huaweipromo.co.uk/privacy.
  2. Administrator: Opia Limited, company number 06021170 with its registered offices at Priory House Pilgrims Court, Sydenham Road, Guildford, Surrey, GU1 3RX.
  3. The Promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
SUMMARY
Promoter is Huawei Technologies (UK) Co., Ltd. Consumers who purchase a Qualifying Product by 23:59, 4th September 2019, from Fonehouse may submit a valid claim (including substantiation) at huaweipromo.co.uk//huaweiaugcashback (‘Website’) between 23rd August and 15th October 2019 to claim cashback (cashback value depending on model, see Huawei Promo Website for full details). Consumers who cancel their purchase or return their Qualifying Product within 14 days of date of purchase will not be eligible to claim. Limited to one claim per purchase of a Qualifying Product. The Qualifying Products are subject to availability. Cashback sent via bank transfer within 30 days of verified claim. Participants must be aged 18 or over and hold a valid bank account in the UK, Isle of Man, Jersey or Guernsey. See Huawei Promo Website for full T&Cs or check below.

HUAWEI FULL TERMS
Participants agree to these Terms and Conditions (the 'Terms and Conditions'). Any information or instructions published by Huawei Technologies (UK) Co., LTD. (the promoter), with its registered offices at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6UF, or its fully owned subsidiaries about the Promotion at huaweipromo.co.uk/huaweiaugcashback form part of the Terms and Conditions.

THE PROMOTION
Participants who purchase a Qualifying Product from a Qualifying Retailer will be eligible to receive cashback, subject to these Terms and Conditions (‘Promotion’).

HANDSET REWARD TABLE
The value of the cashback participants are able to claim depend on what handset purchased. Details of each handset and their corresponding cashback values claimable are detailed below:

Qualifying ProductReward (GBP)
P30 Pro100
Mate 20 Pro100
P3080
P30 Lite50
P20 Pro60

ELIGIBILITY
  1. To be eligible to participate in the Promotion you must be aged 18 or over, residing and holding a valid bank account in the UK, Isle of Man, Jersey or Guernsey (‘Participant’).
  2. A claim must be made by the end user Participant, and must not be submitted through agents, retailers, resellers, third parties or in bulk.
  3. Only five claims per Participant are permitted, unless you are a Business Customer whereby you can make up to 10 claims. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other Huawei promotion.
  4. Participants who cancel their purchase will not be eligible to receive the Reward.
  5. Participants who return the Qualifying Product to the Qualifying Retailer within 14 calendar days of the date of purchase will not be eligible to receive the Reward. The date of purchase counts as day one (1).

  6. ENTRY
  7. Participants may only submit a claim for the Reward after fourteen (14) calendar days of the date of purchase. Following the fourteen day (14) waiting period, Participants must visit huaweipromo.co.uk/huaweiaugcashback on or between 23rd August 2019 and 15th October 2019 complete and submit the claim form (including providing the IMEI of the Qualifying Product and valid bank account details where the Reward shall be paid to) and upload a copy of their proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer. Claim form information and supporting proof of purchase documents (as applicable) must be received on or before 23:59 BST15th October 2019 to be eligible to claim the Reward. See FAQs at huaweipromo.co.uk/huaweiaugcashback for details of the form of supporting documents required as evidence of purchase for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.
  8. The Qualifying Products are subject to availability while stocks last.
  9. Participants will receive their Reward by bank transfer from the Administrator within 30 days of successful claim validation.
  10. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) calendar days of receipt of the email. If no response is received within seven (7) calendar days of the email being sent, then the claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward. It is the Participant’s responsibility to contact us if you have not received an update on the status of your claim within seven (7) calendar days.
  11. Subject to condition 9 above, claims that are incomplete will be deemed invalid. Huawei or the Administrator are not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.
  12. Huawei reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. Huawei’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.
  13. Huawei and the Administrator shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a Participant, deny issuing the Reward, or terminate the Promotion due to excessive fraud. This process may involve Huawei sharing information with third parties.

  14. MISCELLANEOUS
  15. Data Protection: Participant’s personal data provided by the Participant when making a claim under this Promotion shall be processed in accordance with huaweipromo.co.uk’s Privacy Notice at huaweipromo.co.uk/privacy.
  16. Administrator: Opia Limited, company number 06021170 with its registered offices at Priory House Pilgrims Court, Sydenham Road, Guildford, Surrey, GU1 3RX.
  17. The Promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
HOW TO CLAIM
  1. To claim, customers must Pre order a Sony Xperia 5 between 00:00:00 19/09/19 and 23:59:59 3/10/19
  2. Customers will need to claim their free gift between the 00:00:01 17/10/19 and 23:59:59 14/11/19. From website www.sonyheadphoneoffer.co.uk
  3. They will also need to upload proof of purchase (Email confirmation, delivery note or receipt) and enter their IMEI number. This will be provided to you on your order complete email.
SONY FULL TERMS
PROMOTION TERMS AND CONDITIONS:

In addition to the Offer terms and conditions set out below and the Sony Legal Notice including User Terms and Privacy Notice available at www.sonymobile.com/global-en/legal, you hereby accept and agree that the rules below may apply without limitation to the Offer and your use of this website. In addition, any instructions on how to enter this Offer form part of these terms and conditions.

Promoter: Sony Mobile Communications AB of 221 88 Lund, Sweden.

THE PROMOTION

Participants who pre-order and subsequently purchase a Sony Xperia 5 from a Qualifying Retailer will be eligible to receive, free of charge, 1x Sony WF-1000XM3 headphones (‘Promotional Item’), subject to these Terms and Conditions (‘Promotion’).

OFFER

Pre Order a Sony Xperia 5 through a “Qualifying Retailer” between 19.09.19 and 03.10.19 and claim a pair of Sony WF-1000XM3 headphones

ELIGIBILITY
  1. This Offer is open to residents of the United Kingdom, aged 18 and over only, not employees or their immediate families of the Promoter, its agents, or anyone professionally connected to the Offer. Purchase and Internet access required. Keep receipt or online confirmation.
  2. To participate in this Offer you (hereinafter “you” or the “Participant”) need to purchase an Xperia™ 5 from a qualifying retailer during the Promotion Period (each a “Qualifying Device”).3
  3. Having purchased a Qualifying Device during the Promotion Period, you can apply to claim one pair of Sony WF-1000XM3 In-ear Headphones (“Headphones”) in accordance with these terms and conditions.
  4. ENTRY
  5. To apply for your Headphones, you need to go to www.sonyheadphoneoffer.co.uk between 17th October and 14th November 2019 or while stocks last (“Redemption Period”).
  6. You will need to enter your new Qualifying Device’s IMEI number (access this by entering *#06# into your new Xperia™ handset keypad or viewing the product packaging label) into the website, along with uploading an image of your proof of purchase in the form of a receipt/email/online confirmation, your name, contact details and address for delivery (a “Claim”).
  7. There is a 14 day cooling off period, to check and verify your Claim. If you return your Qualifying Device because of a change of mind during this 14 day period, your Claim will be invalidated and you will not be entitled to claim or receive the Headphones under this Offer.
  8. Claims during the Redemption Period can only be made while stocks last from 17th October and no later than 14th November 2019. There are 40 Headphones available. The first 40 Participants who complete a valid Claim during the Redemption Period will be entitled to receive the Headphones.
  9. Headphones will be sent to the delivery address provided as part of your Claim on the website. Headphones will be dispatched once your Claim has been verified and will arrive by tracked delivery within 28 days.
  10. You are only eligible to claim one pair of Headphones per Qualifying Device.
  11. If there are any discrepancies between the purchase information and information provided by you in your Claim, a member of the customer service team will contact you within 30 days of your Claim being submitted online, and they may ask for proof of purchase to be provided (this will be in the form of an email receipt.)
  12. Any queries regarding the delivery of your one pair of Headphones please contact us at customer.service@kondor.co.uk or call 01425 284000
  13. The Promoter accepts no responsibility for Claims that are misdirected, lost, delayed, damaged or corrupted whether due to technical difficulties affecting electronic communication or any other reason.
  14. Qualifying retailers terms apply when purchasing a Qualifying Device, please with the retailers website for further details of the applicable terms.
  15. Owing to circumstances outside the reasonable control of the Promoter, and only where circumstances make this unavoidable, the Promoter reserves the right to withdraw or amend the Offer at any time but will use all endeavours to minimise the effect to the consumer in order to avoid disappointment.
  16. The Headphones can’t be exchanged and there is no cash or other reward available, except owing to circumstances outside the reasonable control of the Promoter, the Promoter reserves the right to substitute one pair of Headphones for a suitable alternative of equal or greater value.
  17. MISCELLANEOUS
  18. You are responsible for any costs or expenses incurred as a result of participation in the Offer including without limitation the purchase of a Qualifying Device including accessing the internet if applicable. Costs to participate in the offer via the internet may vary so please check with your local service provider for current charges.
  19. All cases of Headphones being damaged upon receipt be reported to the Promoter within 24 hours. The Headphones are supplied with a warranty from the manufacturer. It is your responsibility to contact the manufacturer or visit the manufacturer's website in order to register your Headphones for the full manufacturer’s warranty. No other warranty is provided.
  20. Any personal information, including, without limitation, your name, age, address (including postcode), mobile phone number and/or email address will be used solely in connection with this Offer and will not be disclosed to any third party except for the purpose of this Offer (including subsequent promotions as stated in these Terms and Conditions) or fulfilling the Headphones where applicable. The Sony Privacy Notice displayed at http://www.sonymobile.com/global-en/legal/ under "Privacy" applies to any processing of data performed in connection herewith.
  21. The Promoter will not be responsible for any failed connection by your attempt to access the website required for entry for whatever reason.
  22. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
  23. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
  24. These terms and conditions shall be governed by and construed in accordance with the laws of England and subject to the exclusive jurisdiction of the courts of England and Wales.
Black Friday Promotion Terms
  • Only qualifying retailers apply - see list below
  • Fonehouse will price match where:
    • The deal is listed and highlighted as a Black Friday Promotional Deal on the Fonehouse website
    • The handset make, model and colour is the same
    • The Network is the same
    • The line rental payable to the network is the same
    • The data allowance on the tariff is the same
    • The contract term is the same
    • The product is in stock on competitors website and available for immediate delivery
  • Fonehouse will not price match where:
    • There is a gift or cashback on the competitor deal
    • The competitor is not on our list of qualifying retailers
    • The deal is not a like for like deal as per terms above
    • A voucher code needs to be used on the competitors deal
  • BACS transfer will be made within 30 days and only if you are still connected to the network
  • You must claim between 11th November and 2nd December – Any calls and claims outside of this period will be void
Competitors list:
  • Mobile Phones Direct
  • Carphone Warehouse
  • Vodafone Direct
  • EE Direct
  • Three Direct

All orders placed before the 5th December are eligible for 2 months free insurance worth £19.98.

Get the first 2 months free when you add insurance to your order. Insurance costs £9.99 per month thereafter, cancel any time.

The coverage is the £9.99 Theft, Damage and Breadown cover: https://www.fonehouse.co.uk/storage/pdf/WCS_theft_AD_scheme.pdf. Other coverage levels are not included in this special offer.

Contact Us

We are always happy to help our customers.

If you have a query regarding an existing order please fill out the contact form, including your order number as this will help us to deal with your request more efficiently.

If you are not contacting us regarding an existing order then please leave the order reference field blank.

Alternatively you can contact a member of our sales team on 0333 900 1133

You can also get in touch on Twitter at @fonehouse

Call Centre Opening Hours

Mon - Thurs:
09:00-20:00
Friday:
10:00-18:00
Saturday:
09:00-17:30
Sunday:
Closed
Bank Holidays:
10:00-17:00

Please note: Order processing is 24 hours a day.

Contact Address

Unit 5, The E-Centre, Easthampsted Road, Bracknell, Berkshire, RG12 1NF

Please note: This is not our returns address. Any handsets that get returned to this address will be returned to sender. Please click here for returns information.

Returns Address

Returns will only be accepted with a valid returns form. Please follow the link below and complete the form.

Returns Form >
Need help with your order? 0333 900 1133