Most of our plans no longer include free roaming as part of the package, if you opt for an Xtra Plan with the Vodafone network you can benefit from inclusive roaming in 52 European destinations. 

The charges can vary depending on your chosen network, however in most cases you will be charged £2 or £5 a day depending on your destination. For more accurate pricing please visit your networks help page on their website. 

Some networks offer packages and add-ons that allow you to benefit from an offer for roaming and can be added and removed from your plan at any point. You can check out the available add-ons to you by visiting your networks mobile app.

Yes, if you have a spend cap set this will stop you from using your phone abroad up to the amount of your spend cap, you can change this by using your mobile phone app.

You will know what type of cashback you have by looking at your confirmation email for your order.

You are paid your cashback as a BACS transfer into your account 90 days after connection of your contract.

There is no need to claim, the cashback is automatically paid to you 90 days after connection of your contract as long as you are still connected to the network.

If you haven’t been paid your cashback it could be for a few reasons which can be:

• You have disconnected your contract from the network.
• You are not up to date with your bills.
• The account details provided for payment are incorrect.

Automatic cashback is an offer from us that helps to reduce your effective costs per month from the network. You receive a payment of a lump sum 90 days after connection of your contract. 

We are required to complete a security check to ensure that we are a being responsible when dealing with your data and that we prevent fraud where possible. 

Yes absolutely. We keep them securely and privately and will delete all documents off our system within 24 hours after completing your order.

We request photographs only and they must be a full and clear image of the ID. For paperless bank statements, a PDF attachment is fine. We cannot accept scans.

Please attach any documents that are required to the form in your Fonehouse Account section, and we will process these for you.

Once you upload your documents in your Fonehouse Account you will see a thank you message from us, this means we have your documents, and they are ready to be processed. 

If we’ve confirmed that we have your ID documents, this is completed the same day, usually within 3 hours. There’s no need to get in touch, we’ll contact you as soon as we have processed your documents.

Unfortunately without the documents we are unable to proceed with the order. A consideration is buying the phone you want SIM free. You won’t need any ID documents, nor will you be credit checked.

As per the GOV.UK website, identity cards were scrapped in 2011 - they're no longer valid and can't be used as proof of identify, so unfortunately these will not be accepted.

Yes, we’ll immediately return any payments you’ve made if the order is cancelled. This usually takes 3 to 5 working days to appear on your available bank balance, although some banks may take longer. Please contact your bank for any updates.

You will only need to provide this information if we have emailed you to request ID documents. We ask some of our customers to supply ID documents to verify their details for fraud prevention. 

We are required to complete a security check to ensure that we are a being responsible when dealing with your data and that we prevent fraud where possible. 

We would first advise you to try Resetting your password for your account by clicking on ‘Forgot Your Password?’ when you attempt to login. If you are still having issues, contact our Customer Service team by visiting our contact us page and they will be able to assist you.

If you are returning your device you may still incur line rental charges during the cancellation process as the line does remain connected during this time.

In order to return your phone please visit our contact us page to reach out to our Customer Service Team, they will be able to assist you with the returns process and provide any necessary information to you.

You have 14 days from the date of delivery of your phone if you have changed your mind and 30 days from delivery if the product you have received is faulty.

We unfortunately do not offer a pre-paid label for you to return your device. 

We aim to process your return as soon as possible after receipt of the device at our return warehouse, typically we aim to complete a screening of your device within 48 hours and if approved the cancellation process with your chosen network provider may take up to 72 hours to complete.

If you no longer wish to complete your return then please visit our contact us page and reach out to our Customer Service Team to give us the good news!

You will still be able to retain your existing number if you have moved this during the 14 day cooling off period, we will ask this of you as part of our returns process when you give us a call. Please ensure you do not request a PAC Code directly from the network provider during this time as you may incur Early Termination Costs. 

If you have a billing enquiry, we advise in this case to contact your network provider who will be able to answer any questions you have. Alternatively, as we do not have access to your bills, we would request for a copy to be sent to us with your query so that we can assist you. 

If you are experiencing issues with coverage in your area we would advise contacting the network directly, we provide all network contact information within this section of our FAQ page.

You can amend your spend cap using you relevant network phone app or by calling your network provider directly. 

• Three: 333 from your Three Phone or 0333 300 3333
• Vodafone: 191 from your Vodafone Phone or 0333 304 0191
• TalkMobile: 5888 from your TalkMobile Phone or 0333 304 8064
• SMARTY: Live Chat on the SMARTY Website or email at [email protected]
• VOXI: Live Chat on the VOXI Website or via Twitter and Facebook

If you are outside of your 14 day cooling off period you will not be able to arrange to cancel your contract with us, you will be required to contact the network directly and arrange to pay any outstanding bills to cancel the contract. 

If you have no service on your sim card we would first suggest starting with turning your phone off and on again to reset it, if you are still not able to find any service we would then advise to contact your network provider directly who will be bale to advise you if there are any outages in the area or issues with your signal.

Claims may be rejected if:

• You are not claiming within your claim period.
• You have been disconnected from the network.
• You have changed your tariff with the network.
• You have provided the incorrect order number or Date of Birth when submitting your claim.
• The customers name on the bill does not match the name on the original order.
• The copy of the bill you submit is not on the same network as the network ordered on your original order.
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Redemption cashback is an offer from Fonehouse directly that helps to reduce your effective costs per month from the network. You are required to claim for this type of cashback.

You will know what type of cashback you have by looking at your confirmation email for your order.

If your deal included a cashback by redemption it will show in the order summary of your order emails. You will need to claim your cash back at different stages throughout the initial tenure of your airtime agreement.

Claiming this is easy! To simply claim login to the account section of the website and click ‘Claim Cashback’. This will take you to a simple form to fill in and submit your claim.

For 24 & 18 Month Contracts

You will need to claim your cashback in stages throughout the airtime agreement of your contract. For 24 month contracts your cashback is claimable in five instalments. You need to claim in billing months 6, 9, 12, 15 and 18 of your airtime agreement. You must claim within 60 days of your bill date.

For example, if you are connected on 1st January then your first bill date will be in January. Your sixth bill date and your first claim will be in June. When you receive your sixth bill, you will need to upload this and submit your claim, via the account section of the website, within 60 days of the date on the bill.

For 12 Month Contracts

You will need to claim your cashback in stages throughout the airtime agreement of your contract. For 12 month contracts your cashback is claimable in five instalments. You need to claim in billing months 3, 5, 7, 9 and 12 of your airtime agreement. You must claim within 60 days of your bill date.

For example, if you are connected on 1st January then your first bill date will be in January. Your third bill date and your first claim will be in March. When you receive your third bill, you will need to upload this and submit your claim, via the account section of the website, within 60 days of the date on the bill.

We aim to process all cashback claims within 21 days and pay all successful claims within 28 days via BACS. Claims will be paid into the bank account you provided at the time of ordering.

You will need to upload the first page of your network airtime bill (or a copy of) which shows:

• The name of the customer (must match the name we have on your original order)
• Your mobile phone number
• The bill value
• The bill date

We would first advise you to try Resetting your password for your account by clicking on ‘Forgot Your Password?’ when you attempt to login. If you are still having issues, contact our Customer Service team by visiting our contact us page and they will be able to assist you with other ways you can claim.

You can view your bill in a couple of ways, this can be done by downloading the correct Mobile Phone App for your provider or by logging into your network account on a computer or laptop. 

Information on how you can download your bill can be found below:

• Vodafone: Click Here
• Three: Click Here
• TalkMobile: Click Here

There are a few reasons why your bill may be higher than expected, we have listed some of the main ones below for you:

Your First and Last Bills

You might notice both your first bill and last bill are higher than usual. On your first bill, you'll be charged for the first few days as well as your normal monthly charge.

Your final bill may include any additional charges you owe up to the day you cancelled. This is added to the monthly charge for the 30-day notice period.

Price increases during your plan

Your bill may increase in the middle of your plan if you have reached the end of a promotional period or inline with the terms and conditions of your contract, and the approach the network takes will depend on when you joined them.

Using your phone abroad

If you do not have a spend cap set and you use your phone abroad you will incur extra charges to do this if roaming is not included as part of your plan.

Calling or texting abroad from the UK

If you call or text an international number from the UK you will be charged for this. Call charges will vary depending on the network you are with, and visiting their website will help you in finding these.

Outside of allowance charges

When using your phone for calls, certain numbers are charges outside of your regular monthly price plan and the rates for these numbers do vary, you can find more information on these charges by visiting the website of your chosen network provider.

Your first bill is usually produced 3 to 14 days from the date of delivery of your device, be aware that your first bill will appear higher than normal as you are charged a month in advance by the network, therefore they must charge you for any usage prior to your first bill date.

In some cases, your plan may include promotions and discounts, and these may not appear on your network account or bill right away. Please allow up to 7 days for this to show, and if there are any issues send us a copy of your bill so that we can query this with your chosen network for you. 

In most cases you should be able to change the device you have purchased within your 14 day cooling off period, please bare in mind that an additional credit check may be required in order for us to complete this change for you. You can reach out to our friendly Customer Service Team by visiting the contact us page.

You have 14 days to change your phone if you have changed your mind and 30 days if it becomes or arrives faulty. 

In order to exchange your phone please visit the contact us page to reach out to our Customer Service Team, they will be able to assist you with the exchange process and provide any necessary information to you.

If you are exchanging your device you may still incur line rental charges during the process as the line does remain connected during this time.

We aim to process your return as soon as possible after receipt of the device at our return warehouse, typically we aim to complete a screening of your device within 48 hours and ship a replacement to you for next day delivery following this if approved. 

If your credit check has been referred you would have received an email with any instructions to follow, in some cases we may request for you to contact the network directly to obtain a decision from the network as they may need to ask you some questions relating to the application.

The credit check that is completed is done by the network directly and they make the decision of your eligibility for the contract. 

In most cases you will require a credit check to be completed to confirm your eligibility for the phone contract you are applying for.

We do also have a range of sim card options with SMARTY and VOXI that don’t require a credit check, however these cannot be purchased with a mobile phone as part of the plan.

A credit check is required to confirm your eligibility and affordability for the phone contract you have chosen.

The time it takes to obtain a decision for your credit check depends on the network that you have chosen, you can expect a result straight away if you purchase a product with the TalkMobile or Three network. If you chose a plan with Vodafone it may take up to 3 hours to receive an update on your order within our processing times.

If for any reason you do not pass the credit check your order will be cancelled and any pending transactions will be released back to you by your bank within 3 to 5 working days.

If you wish to transfer your number from another network onto your new contract, then you need to request a PAC (Port Authorisation Code) from your current network provider. You can do this by texting the word PAC to 65075 – You will get a text message immediately with your PAC. Once you have this you will need to provide this to us during the checkout section of the website, and we will then ensure that your phone number is transferred to your new contract automatically.

If you would like to switch networks, cancel your existing number, and get a new number on your new contract, you need to request a STAC (Service Termination Authorisation Code) from your current network provider. You can do this by texting the word STAC to 75075 – You will get a text message immediately with your STAC. Once you have this you will need to provide this to us during the checkout section of the website and we will cancel your existing service when we connect your new contract.

To get a PAC you can text the work ‘PAC’ to 65075. You then need to provide this to us so we can arrange an automatic number transfer with your old network and cancel your old service.

To get a STAC you can text the work ‘STAC’ to 75075. You then need to provide this to us so we can arrange cancellation of your old service with your old network.

A PAC is a 9-character code in the format ‘ABC123456’ that allows you to port your mobile phone number over to a new network. You cannot use a PAC code to stay with the same network.

A STAC is a 9-character code in the format ‘123456ABC’ that allows you to take a new number to a new network whilst also cancelling your existing phone contract with your old network. You cannot use a STAC code to stay within the same network.

You will receive a text within 60 seconds with the code, this needs to be entered in our checkout when placing an order for a new contract.

Your mobile number will change within one working day after the new contract has been activated.

A PAC or STAC will last 30 days from the date of the request being made, the message you receive with your PAC or STAC should include its expiry date.

No, you don’t have to use these codes. If you do not provide a code, you will receive a new number and your old contract will stay active, you will be at risk of being charged for your previous contract as well as your new contract if you don’t cancel the code.

If you wanted to keep your number later down the line, you would need to discuss this with the network directly, we can only do this for you when you place your order.

You will not be charged for texting these numbers. If you are still within your contract, you may need to pay an early termination fee. The text message you receive with your code will let you know if you have any payments to make before you can switch networks.

If you have multiple numbers with your network, you would need to call your current network or visit your online account.

Yes, you can still transfer your number if you are on Pay as You Go.

If you are still within your contract, you may need to pay an early termination fee or ETF. You can find out if an ETF is due by texting INFO to 85075. To pay this fee, you would need to contact your network directly.

Yes, you can do this by obtaining a PAC code from your old / existing network and providing it to your new network. Unfortunately, you will have to do this directly with the networks.

No, unfortunately the networks don’t allow you to port your number if you are staying on the same network as your current contract, if you would like to keep your number with the existing network you would be required to upgrade or you can call our team on 0333 900 1133 so we can help you with any other options

Online banks work differently to your everyday high street bank, and therefore any refunds or pending transactions may take longer to appear back in your available balance, typically up to 30 days. Don’t worry though, you can contact the bank to query this with them and they should be able to provide more information to you.

You can expect this back in your available balance 3 to 5 days from the date of the transaction, as this is a pending transaction you may not see this appear on your bank statement as coming back to you.

If your order has been cancelled prior to shipment the upfront cost is a pending transaction with your bank, this transaction would have since been cancelled and the bank should be processing this back into your available balance, this usually takes 3 to 5 working days but can take between 8 to 30 days if you are with an online bank.

If you have returned your device you will receive a full refund of any monies paid 3 to 5 days after the confirmation of your contract being cancelled. 

As per our terms and conditions the £2.50 shadow payment is to verify the card you are using and is returned to you.

If you are not at home DPD will leave a calling card (with contact details) and reattempt the following working day. If your second delivery is missed, your order will be returned to your nearest DPD depot and held for 72 hours. You can get in touch with DPD online or by calling 0121 275 0500

Usually gifts are sent to you 90 days after the connection of your order, provided you are still paying for your contract and are connected to the network, these are subject to stock availability. 

Please visit our contact us page to reach out to our Customer Service team, have your order number, name and post code to hand so we can assist you.

The SIM card is usually located either in the network welcome pack, or in an envelope down the side of the phone box. If you still cannot locate the SIM card or the accessory you received from us is faulty please visit our contact us page to reach out to our Customer Service team.

Free gifts are delivered after 90 days of the connection of your mobile phone. We will send you confirmation of delivery closer to the time. The package will be dispatched to your home address. We cannot deliver these items to alternative addresses.

Once the free gift has been used it can’t be returned.

If your order has been placed over a Bank Holiday weekend, you can except delivery of your order, if accepted, on the following working day which is usually on a Tuesday. Unfortunately, DPD are not able to deliver your phone on a Bank Holiday. 

In the unlikely event that you have not received your delivery and the tracking has not been updated please visit our contact us page to reach out to our Customer Service Team as we may need to contact DPD to obtain more information for you. 

Your phone will be delivered by courier (DPD) and will be packaged in a DPD Bag, a brown box and include your order inside. You or another member of your household do need to be at home in order to accept the delivery as DPD will take a photo of the parcel when it arrives.

Unfortunately, due to security measures we have in place you are not able to change your delivery address if you are taking out a new contract with Fonehouse, in some cases we are able to change the address for existing customers who are upgrading with us.

If you are not in on the day of your delivery you are able to update your delivery date or upgrade your delivery by visiting the DPD website, logging into the DPD App or calling DPD on 0121 275 0500. Please be aware that as you have ordered a mobile phone, options such as: Leave with Neighbour, Leave in a Safe Place or DPD Pick Up Shop will not be made available to you. 

We use DPD's premium next day delivery service which requires a signature on arrival. If you are not going to be home DPD will leave you a consignment card and you are able to pick up your item from your nearest collection point, or alternatively rearrange delivery.

Order Time:	Expected Delivery
Monday to Thursday before 9pm*	Next Day
Friday before 5.30pm*	Next Day
Saturday before 2pm*	Sunday
Sunday before 5.00pm*	Next Day

*Subject to successful network and / or identity checks and stock. Excludes bank holidays. For more information on weekend and bank holiday deliveries please see our FAQs

COMPLAINTS PROCEDURE

Here at KTM Online, we pride ourselves on our fantastic customer service before, during and long after your purchase. We focus on providing meticulously selected products, fantastic offers and brilliant service delivery to all of our customers.

We sincerely hope that you never receive a product or service that is below the very high standards we set for ourselves. However, if you are unhappy with our service or have experienced problems when using our website or products, please refer to our complaints procedure below:

Step 1 – Contact our customer service team

You can contact our customer service team by phone on: or you can email us at [email protected] or [email protected].

We aim to resolve all complaints and issues raised within 48 hours, however, it may take longer if we need to access further information from a third party, such as a courier or network provider. Nevertheless, we endeavour to regularly update you on our progress in resolving your case.

Step 2 – Submit a written complaint

If you remain unsatisfied with the progress of Step 1 or would like to escalate the issue further, you can make a formal complaint to us via a letter to our Head Office. Please write to:

Fonehouse / Metrofone Head Office

Customer Service Director 

KTM Online Limited

Unit 5 - The E-Centre

Easthampstead Road

Bracknell

Berkshire

RG12 1NF

Please remember to include the following information:

• Full name
• Full postal address
• Email address and best contact number
• Order number
• Details of your complaint

Your complaint will be acknowledged as soon as possible and a manager will respond to you in writing. We aim to respond to these complaints within seven days. If more time is required, you will be kept informed as to when you can expect a response.

Online Dispute Resolution

From the 15th of February 2016, customers who purchase their device or contract online can use the Online Dispute Resolution (ODR) platform. To apply to the ODR platform an online form must be completed and submitted. Further information about the ODR service and the form can be found here.

You are not required to use the ODR portal and KTM Online is not registered to the ODR platform, so, customers should first try to resolve any dispute directly via the complaints procedure above.

You can get an update on your order by checking the status when you log into your Fonehouse Account, this is the quickest and easiest way to do so.

We endeavour to ensure that all our phones are delivered to you in a timely manner, however if your phone does go out of stock, we advise customer to check the device they have ordered on our website where we provide information on the expected delivery date of your phone.

If you would like to change or update your order, please get in touch with our Customer Service Team by visiting our contact us page.

The proof of purchase of your order is the final email you receive that confirms the phone you have ordered, your IMEI and the phone number for your contract.

Yes, you are able to purchase a business contract, however this does need to be completed over the phone by calling 0333 332 0489 or booking an appointment with your local store.

If you have placed an order but have not received an email we would first advise to check your Spam or Junk folder, if you still are not able to find the email please visit our contact us page and reach out to us so that we can try to locate your order for you. 

Yes you can, if you would like to do so feel free to give our team a call on 0333 900 1133. 

Sim Only Contracts are delivered using Royal Mail and will be posted through your letterbox in an envelope.

You shouldn’t miss delivery as Royal Mail should post this through your letterbox with any of your usual post.

In the unlikely event that you have been waiting for more that 3 days for your Sim to arrive please contact our Customer Service team by visiting our contact us page so that they can provide you with information to obtain a replacement sim card from the network provider.

Yes, you can cancel your Trade In by visiting our contact us page and reaching out to our customer service team to complete this for you.

In the event that you require assistance with your Trade In please visit our contact us page where you will be able to reach out to our Customer Service team. 

A Trade In is where you sell your old phone for cash. We've partnered with Fonehouse Services Ltd to provide this service. Depending on the condition of your old phone, you'll get paid on the same day we receive your old phone.

We've made it really easy for you to buy a new phone AND sell us your old phone at the same time. Once you have added a new phone and network to your basket, simply use our trade in tool in the basket to see a quote for your old phone. If your happy with the price, simply add this to your basket.

Once you have successfully placed your order with us, we'll get to work with your network application. If your network application is accepted you can go ahead and send us your phone using the option you chose within check out!

You can send your device to us in one of two ways, either by printing a label or by us sending you a free pack! If you decide to trade in alongside a phone order you will be sent a trade in pack a few days after the delivery of your new phone.

Before you send your device to us make sure to factory reset it and ensure you remove any personal data.

The same day that we have received and inspected your old phone. We'll use the bank details that you supplied in our checkout.

If your old phone does not match the condition we were expecting then we'll offer you revised quote via email. You can choose to accept or refuse this price. If you choose to decline, we'll simply return your old phone back to you.

If your application is declined, we will automatically cancel your trade in order to ensure we don’t leave you without a mobile phone. However, if you still wish to trade in your phone you can do so by setting up a new trade in on our website.

Yes, we have some amazing offers that you can benefit from for an Upgrade. Currently you are able to purchase a Vodafone upgrade online. If you are an existing customer of Fonehouse with a Three contract, please call our friendly Sales Team on 0333 344 1600 so that you can benefit from some of our offers.

You should know your upgrade is due by checking this on your networks Mobile App, if you are unsure when your contract is up for renewal you can also call us on 0333 344 1600 so that we can confirm with you when you can upgrade.

Fonehouse can upgrade your Vodafone contract as early as 75 days before your contract is due to end, and for Three customers this is 30 days.

You can upgrade your mobile phone contract by calling us on 0333 344 1600 where our friendly sales teams will go through the options best suited to you!

We offer a wide range of insurance policies to cover you, in the event that something goes wrong, some of the policies we are offer are:

• Accidental Damage & Breakdown Cover
• Theft, Accidental Damage & Breakdown Cover
• Theft, Loss, Accidental Damage & Breakdown Cover

Our insurance provider is Warranty and Creditor Services.

If you need any information regarding your insurance policy, we recommend contacting the insurance provider Warranty and Creditor Services directly you can do this by visiting their website or calling them on 01256 471 387.

You can make a claim by visiting the Warranty and Creditor Services website and filling out the information that they request from you.

You can cancel the insurance provided by Warranty and Creditor Services by either cancelling the Direct Debit with your bank or contacting them directly on 01256 471 387. 

A refurbished phone is a handset that has once been owned and has now been refurbished. A lot of the time, these come from faulty handsets that have been fixed or mobile phones that have been traded in once a contract comes to an end. These returned handsets are then fixed up to make sure they’re grade A condition and resold.

Refurbished phones are great! They’re smartphones at half the price! You’re able to purchase desirable handsets at an affordable price. 

Once someone has come to the end of their contract, they may choose to trade in their phone and upgrade. This is where refurbished phones come from. Distributors will repair phones in a good condition and give them a new life. Of course, this means we get to sell them at a lower price! You don’t have to worry about losing out on any quality when it comes to the phone itself.

When you purchase a refurbished phone, we cannot guarantee that you will receive any accessories with it. As they are previously owned, some phones aren’t returned with any accessories. This means they may not be resold with accessories. This is all reflected in the price.

If you need to purchase accessories for your new refurbished phone, we’ve got a huge range of mobile phone accessories. From headphones to chargers, we’ve got it all. You can even find some stylish mobile phone cases.

If you have any form of exterior damage to the refurbished phone, you will need to claim this though insurance. Unfortunately, if you do not have insurance on the phone, you will have to visit a mobile phone repair shop.

If the phone develops a fault, there are two different ways you can get it fixed. You are covered by 30 days fonehouse warranty. This means that if the fault arises in the first 30 days of having it, we will repair or replace the handset with a like for like.

Once this 30 day warranty is up, you will find that the refurbished phone is covered by 12 months manufacturer warranty. You will need to contact the manufacturer of the phone directly to have the phone repaired or replaced.

Yes, all refurbished phones will come with warranty. You will receive 30 days warranty with fonehouse. You are able to return the mobile phone within this time if a fault is developed. We will then provide you with a like for like replacement.

You do also have 12 months manufacturer warranty. This covers you from the time you receive the handset. If a fault develops within this time frame, you will be able to get a replacement or have the phone repaired under warranty from the manufacturer.

If you’re unhappy with your new refurbished phone, please call our friendly customer service team on 0333 900 1133. They will be able to arrange return of the handset. If you choose to continue with the contract, we can provide a like for like replacement. 

Non UK stock is stock which is sourced from Europe for use in the UK. It is fully tested, inspected and checked by authorised partners to ensure it includes the correct firmware and accessories for use in the UK - Meaning we can bring you an even better value deal!

We only purchase Non UK stock from official and authorised partners, so we know we are always sourcing the best quality product at the cheapest prices.

From time to time, depending on a number of factors (including exchange rate), we often find that buying stock in Europe and beyond works out cheaper than buying directly from the UK. Because of our ability to import the product, we can offer our customers some of the best prices in the UK!

You will get the exact same accessories as you would if you were purchasing a UK variant of the device. The only difference is the price!

Yes, you will receive full manufacturer warranty with any Non UK stock. This is the same warranty that comes with UK sourced handsets – The only difference is the price!

1. First ensure you are connected to the internet and logged into your PSN (Playstation Network) account.

2. Find the ‘Playstation Store’ icon from the menu and click on it.

3. From the left hand side menu click ‘Redeem Code’

4. Enter the unique code which we have provided you in your account section of the Fonehouse.co.uk website, and follow the online instructions to activate the code.

5. You will then be given the option to download the product to your PS4 console now, or you can download it at any time by looking under the ‘Purchased’ tab which is located in your ‘Library’

You can also Activate your code via a web browser:

1. Go to https://store.playstation.com

2. Log into your PSN (Playstation Network) account.

3. Click the smiley face in the top right of the browser

4. From that menu click ‘Redeem Codes’

5. Enter the unique code which we have provided you in your account section of the Fonehouse.co.uk website, and follow the online instructions to activate the code.

6. This will apply the credit or product to your Playstation Account.

1. First ensure you are connected to the internet and logged into your PSN (Playstation Network) account.

2. Go to ‘Settings’ and select ‘Users and Accounts’

3. Then select ‘Account > Payment and Subscriptions > Redeem Codes’

4. Enter the unique code which we have provided you in your account section of the Fonehouse.co.uk website, and follow the online instructions to activate the code.

5. You will then be given the option to download the product to your PS5 console now, or you can download it at any time by looking under the ‘Purchased’ tab which is located in your ‘Library’

You can also Activate your code via a web browser:

1. Go to https://store.playstation.com

2. Log into your PSN (Playstation Network) account.

3. Click the smiley face in the top right of the browser

4. From that menu click ‘Redeem Codes’

5. Enter the unique code which we have provided you in your account section of the Fonehouse.co.uk website, and follow the online instructions to activate the code.

6. This will apply the credit or product to your Playstation Account.

To provide the best service we can, we only sell digital download versions of games and codes.

In most cases you will receive your code instantly via your customer account. Very rarely, we may need to verify your identity or there could be a delay to retrieving your code from our supplier. In either of these circumstances, it could take up to 24 hours to receive your code.

If you haven’t received your digital code, then first check your emails and account section for an explanation. If you still need help, please call or email us and we will be happy to help. 

Your digital code can be found by logging into your ‘My Account’ section of the website. When you first make a purchase on the website, we will send you an email where you can set a password to be able to access your account.

If your code is not working then first:

- Check that you have entered your code correctly (Could be case sensitive)

- Check that your product has actually been released. If your product hasn’t been released yet, you will need to wait until release date before you redeem.

- Check to see if the platform is having any network issues (i.e. Playstation Network or Microsoft Network)

- Check you are entering the code in the correct place to redeem

If the problem persists then please give us a call or email and we will be happy to help.

If your phone has very unfortunately developed a fault we are always on hand to help! In these cases we would offer for you to send your phone to us for testing and process an exchange for you, to start this process please reach out to our Customer Service team by visiting the contact us page.

If your phone develops or arrives with a fault you have 30 days to report this to us.

We would always look to replace your phone for you however this does vary case by case and we will inform you if any repairs need to be completed.

We aim to process your return as soon as possible after receipt of the device at our return warehouse, typically we aim to complete a screening of your device within 48 hours and ship a replacement to you for next day delivery following this if approved. 

Offer Details

1. Customers must order a Sony Xperia 1 III either Sim Free or on a qualifying Contract

2. Customers will receive the gift at the same time the handset is delivered

THE PROMOTION

Order a Sony Xperia 1 III from Fonehouse From 01.03.2022

OFFER

Participants who order a new Sony Xperia 1 III either SIM free or with a monthly contract basis, in-store, online or call centre sales, from Fonehouse

Full Terms and Conditions

1. This Offer is open to residents of the United Kingdom, aged 18 and over only, not employees or their immediate families of the Promoter, its agents, or anyone professionally connected to the Offer. Purchase and Internet access required. Keep receipt or online confirmation.

2. To participate in this Offer you (hereinafter “you” or the “Participant”) need to purchase an Xperia™ 1 III from www.fonehouse.co.uk during the Promotion Period

3. Having purchased a Qualifying Device during the Promotion Period, one pair of Sony WH-1000XM3 Headphones will be despatched with the handset in accordance with these terms and conditions.

4. This offer runs from 00:00:01 01.03.2022 (or whilst stocks last)

5. If you return your Qualifying Device because of a change of mind, your order will be invalidated, and you will need to return the Headphones under this Offer.

6. If the Headphones are not returned you will be charged for the full value

7. If the Headphones are returned but are damaged or opened, you will be charged for the full value.

8. Headphones will be sent to the delivery address provided as part of your handset order

9. You are only eligible for one pair of Headphones per Qualifying Device.

10. Fonehouse terms apply when purchasing a Qualifying Device, please visit www.fonehouse.co.uk for further details of the applicable terms.

11. Owing to circumstances outside the reasonable control of the Promoter, and only where circumstances make this unavoidable, the Promoter reserves the right to withdraw or amend the offer at any time but will use all endeavours to minimise the effect to the consumer in order to avoid disappointment.

12. The Headphones can’t be exchanged and there is no cash or other reward available, except owing to circumstances outside the reasonable control of the Promoter, the Promoter reserves the right to substitute one pair of Headphones for a suitable alternative of equal or greater value.

13. You are responsible for any costs or expenses incurred as a result of participation in the Offer including without limitation the purchase of a Qualifying Device including accessing the internet if applicable. Costs to participate in the offer via the internet may vary so please check with your local service provider for current charges.

14. All cases of Headphones being damaged upon receipt must be reported to the Promoter within 24 hours. The Headphones are supplied with a warranty from the manufacturer. It is your responsibility to contact the manufacturer or visit the manufacturer's website in order to register your Headphones for the full manufacturer’s warranty. No other warranty is provided.

15. Any personal information, including, without limitation, your name, age, address (including postcode), mobile phone number and/or email address will be used solely in connection with this Offer and will not be disclosed to any third party except for the purpose of this Offer (including subsequent promotions as stated in these Terms and Conditions) or fulfilling the Headphones where applicable.

16. The Promoter will not be responsible for any failed connection by your attempt to access the website required for entry for whatever reason.

17. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

18. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

19. These terms and conditions shall be governed by and construed in accordance with the laws of England and subject to the exclusive jurisdiction of the courts of England and Wales.

Offer Details

1. Customers must order a Sony Xperia 5 III either Sim Free or on a qualifying Contract

2. Customers will receive the gift at the same time the handset is delivered

THE PROMOTION

Order a Sony Xperia 5 III from Fonehouse either Sim Free or on a qualifying Contract

OFFER

Participants who order a new Sony Xperia 5 III either SIM free or with a monthly contract basis, in-store, online or call centre sales, from Fonehouse

Full Terms and Conditions

1. This Offer is open to residents of the United Kingdom, aged 18 and over only, not employees or their immediate families of the Promoter, its agents, or anyone professionally connected to the Offer. Purchase and Internet access required. Keep receipt or online confirmation.

2. To participate in this Offer you (hereinafter “you” or the “Participant”) need to purchase an Xperia™ 5 III from www.fonehouse.co.uk during the Promotion Period

3. Having purchased a Qualifying Device during the Promotion Period, one pair of Sony WH-H910N Headphones will be despatched with the handset in accordance with these terms and conditions.

4. This offer runs whilst stocks last

5. If you return your Qualifying Device because of a change of mind, your order will be invalidated, and you will need to return the Headphones under this Offer.

6. If the Headphones are not returned you will be charged for the full value

7. If the Headphones are returned but are damaged or opened, you will be charged for the full value.

8. Headphones will be sent to the delivery address provided as part of your handset order

9. You are only eligible for one pair of Headphones per Qualifying Device.

10. Fonehouse terms apply when purchasing a Qualifying Device, please visit www.fonehouse.co.uk for further details of the applicable terms.

11. Owing to circumstances outside the reasonable control of the Promoter, and only where circumstances make this unavoidable, the Promoter reserves the right to withdraw or amend the offer at any time but will use all endeavours to minimise the effect to the consumer in order to avoid disappointment.

12. The Headphones can’t be exchanged and there is no cash or other reward available, except owing to circumstances outside the reasonable control of the Promoter, the Promoter reserves the right to substitute one pair of Headphones for a suitable alternative of equal or greater value.

13. You are responsible for any costs or expenses incurred as a result of participation in the Offer including without limitation the purchase of a Qualifying Device including accessing the internet if applicable. Costs to participate in the offer via the internet may vary so please check with your local service provider for current charges.

14. All cases of Headphones being damaged upon receipt must be reported to the Promoter within 24 hours. The Headphones are supplied with a warranty from the manufacturer. It is your responsibility to contact the manufacturer or visit the manufacturer's website in order to register your Headphones for the full manufacturer’s warranty. No other warranty is provided.

15. Any personal information, including, without limitation, your name, age, address (including postcode), mobile phone number and/or email address will be used solely in connection with this Offer and will not be disclosed to any third party except for the purpose of this Offer (including subsequent promotions as stated in these Terms and Conditions) or fulfilling the Headphones where applicable.

16. The Promoter will not be responsible for any failed connection by your attempt to access the website required for entry for whatever reason.

17. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

18. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

19. These terms and conditions shall be governed by and construed in accordance with the laws of England and subject to the exclusive jurisdiction of the courts of England and Wales.

Our February Price Promise conidiotns can be found here.

Participants who purchased OnePlus 10 Pro from Fonehouse, shall get a free OnePlus Buds Pro redeem code on the registered OnePlus account as long as participants complete “Link My Device” on OnePlus Store app or settings of the phone, during 31st March to 19th April.

The free Buds Pro gift or redeem code is available on oneplus.com or OnePlus Store app where online purchase is available in the corresponding country, during the Campaign period, or while stocks run out, which one is earlier.

And participants must log in their OnePlus account on their OnePlus 10 Pro phone to receive the free OnePlus Buds Pro redeem code.

How to have a OnePlus account?

User can choose to register an OnePlus account through either:

a. sign up on oneplus.com;

b. sign up on OnePlus Store app >> Account section;

c. sign up on the device >> settings.

How to “Link My Device” to get free Buds Pro?

A. Start at the OnePlus Store app >> Service >> Link My Device, or start at the settings of the device.

B. Click “Link Device”, the device will automatically validate its IMEI information to check if the device is an eligible OnePlus 10 Pro. Please be noted that OnePlus 10 Pro purchased on oneplus.com or OnePlus Store app is excluded to get the free Buds Pro code.

C. Once the participants successfully complete “Link Device”, a free Buds Pro redeem code will be issued to the logged in OnePlus account directly. The detail validity time of redeem code shall refer to the “Validity Date” displayed under Coupons/Gift Codes/Cash Coupons section of the account.

D. The free Buds Pro redeem code shall be valid within 30 days after receiving the code, and the code can only be redeemed via the regular purchase of OnePlus Buds Pro Matte Black or Glossy White on oneplus.com or OnePlus Store app. The code shall be redeemed within the validity time when the stock for Buds Pro is enough for regular purchase

The Promoter

1. The Promoter is Unumplus Limited, 7, Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA (the “Promoter”).

Purchase Period

2. The Purchase Period will commence at 00:01 (UK) on 15th February 2023 and will close at 23:59 (UK) on the 1st March 2023 (‘Purchase Period’).

Purchase and a valid email address are necessary.

This Promotion is subject to the standard sale Terms and Conditions of fonehouse that cover the deposit and purchase of the Promotional Product.

Claim Period

3.The Claim Form found at www.OPPOstore.co.uk/claims will be open for claims from 00:01 (UK) on 15th February 2023 and will close at 23:59 (UK) on the 29th March 2023 (Claim Period)

Eligibility

4. To be eligible to participate in the Promotion you must be an individual that is a resident (aged 18 or over) in the United Kingdom, Isle of Man or Channel Islands (“Participant”).

5. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter.

6. Network providers, retailers, distributors, resellers and any person who purchases an Oppo Find N2 Flip (defined below at Condition 6) for resale or otherwise not as the user of the Promotional Product, may not participate in this Promotion and are specifically excluded as a Participant.

7. This Promotion is not available in conjunction with any other OPPO offer or Gift with Purchase promotion.

Offer

8. Participants who purchase a new (i.e. not second hand, refurbished. ex-display or damaged box) OPPO Find N2 Flip from fonehouse in the UK, Isle of Man or Channel Islands (the “Territories”) either online, in-store or via telesales within the Purchase Period, and whom complete their order with the retailer, will be eligible to claim the associated Gift with Purchase as shown in Table 2 below (“Gift with Purchase”) by redemption, subject to full compliance with the Terms and Conditions.

Table 2 – Promotional Product and corresponding Gift with Purchase

OPPO Find N2 Flip

OPPO ENCO X2(Black or White colour will be provided at random)

9. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) or any other retailer that is not listed above in Table 1, are specifically excluded from this Promotion.

10. Gifts cannot be exchanged for cash or any other product. In the event of unforeseen circumstances, the Promoter may substitute a Gift with Purchase item of equal or greater value for the Gift with Purchase item. Where a Gift with Purchase item is offered in a particular colour or choice of colours, the Promoter reserves the right to provide an alternate colour option if required.

Claims

11. To claim, Participants must purchase a Oppo Find N2 Flip during the Purchase Period then visit www.OPPOstore.co.uk/claims and complete the online claim Form (a “Claim”) by completing the following steps:

• Upload a valid Proof of Purchase (receipt, order confirmation, order confirmation email, delivery note)

• Enter the date of purchase

• Enter their personal details (name, address, mobile number, email address)

• Enter the IMEI number of the new phone (in the case of dual SIM models, only IMEI No1 should be submitted)

12. Maximum one (1) Claim per eligible product. Maximum four (4) claims per household. Maximum one hundred (100) claims per business customer.

13. Participants will be sent an email to the email address used when making their Claim, immediately after submitting their Claim to confirm that their Claim has been received by the Promoter. If an email acknowledgement has not been received, it is the Participant’s responsibility, have checked the junk/spam folder of the email inbox, to contact the Promoter’s customer service team using the email address [email protected] within seven (7) days of a Claim being submitted. In the event that a Participant does not inform the Promoter within this time frame, the Promoter will reserve the right to not issue the Gift with Purchase.

14. Claim Validation will take up to 21-28 working days.

Once the claim has been validated and fonehouse has confirmed that the Promotional Product has not been returned, an email will be sent to the Participant advising that the Claim has been approved and the Gift With Purchase will be dispatched to the address shared in the Claim form within 14 days. (‘Claim Validation.’)

15. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) days of submission. If no response is received within seven (7) days of the email, then the Claim shall be marked as invalid, and the Participant will no longer be eligible for the Gift With Purchase.

16. Claims that are incomplete, illegible, or damaged together with Claims which do not satisfy the requirements of these Terms and Conditions will be deemed invalid.

17. The Promotional Product will be delivered within fourteen (14) days of the Claim being validated and will only be sent to a registered UK, Isle of Man or Channel Islands address provided during the Claim.

18. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

19. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. The Promoter may refuse to award the Gift With Purchase in the event of any Participant’s fraud, dishonesty, breach, or non-entitlement under these Terms & Conditions or seek recovery of its value that has been awarded.

20. This Promotion may not be combined with any other promotion offered by the Promoter.

Privacy and Data Protection

21. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and future Promotional Activity operated by the Promoter. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.OPPO.com/en/privacy/.

22. Participants’ data shall not be passed to any third party other than for the purposes of administering this promotion.

General

23. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control. Should an act, omission, event or circumstance occur which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms & Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligations.

24. In the event that the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process or does not comply with these Terms & Conditions and to cancel, modify or suspend the Promotion or invalidate any affected entries.

25. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

26. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.

27. The Promoter together with any associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a Gift with Purchase item except for any liability which cannot be excluded by law. Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.

28. If any provisions of these Terms & Conditions are judged to be invalid, illegal or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

29. These Terms & Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at www.OPPOstore.co.uk/claims form part of the Terms and Conditions.

The Promoter

1. The Promoter is Unumplus Limited, 7, Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA (the “Promoter”).

Purchase Period

2. The Purchase Period will commence at 00:01 (UK) on 1st March 2023 and will close at 23:59 (UK) on the 26th March 2023 (‘Purchase Period’).

Purchase and a valid email address are necessary.

This Promotion is subject to the standard sale Terms and Conditions of fonehouse that cover the deposit and purchase of the Promotional Product.

Claim Period

3.The Claim Form found at www.OPPOstore.co.uk/claims will be open for claims from 00:01 (UK) on 1st March 2023 and will close at 23:59 (UK) on the 23rd April 2023 (Claim Period)

Eligibility

4. To be eligible to participate in the Promotion you must be an individual or business that is a resident (aged 18 or over) in the United Kingdom, Isle of Man or Channel Islands (“Participant”).

5. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter.

6. Network providers, retailers, distributors, resellers and any person who purchases a Promotional Product (defined below at Condition 6) for resale or otherwise not as the user of the Promotional Product, may not participate in this Promotion and are specifically excluded as a Participant.

7. This Promotion is not available in conjunction with any other OPPO offer or Gift with Purchase promotion.

Offer

8. Participants who purchase a new (i.e. not second hand, refurbished. ex-display or damaged box) OPPO Reno8 Lite (“Promotional Products”) from fonehouse in the UK, Isle of Man or Channel Islands (the “Territories”) either online, in-store or via telesales within the Purchase Period, and whom complete their order with the retailer, will be eligible to claim the associated Gift with Purchase as shown in Table 2 below (“Gift with Purchase”) by redemption, subject to full compliance with the Terms and Conditions.

Table 2 – Promotional Products and corresponding Gift with Purchase

OPPO Reno8 Lite

OPPO Watch Free (Black/Vanilla colour will be provided at random)

9. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) or any other retailer that is not listed above in Table 1, are specifically excluded from this Promotion.

10. Gifts cannot be exchanged for cash or any other product. In the event of unforeseen circumstances, the Promoter may substitute a Gift with Purchase item of equal or greater value for the Gift with Purchase item. Where a Gift with Purchase item is offered in a particular colour or choice of colours, the Promoter reserves the right to provide an alternate colour option if required.

Claims

11. To claim, Participants must purchase a Promotional Product during the Purchase Period then visit www.OPPOstore.co.uk/claims and complete the online claim Form (a “Claim”) by completing the following steps:

• Upload a valid Proof of Purchase (receipt, order confirmation, order confirmation email, delivery note)

• Enter the date of purchase.

• Enter their personal details (name, address, mobile number, email address)

• Enter the IMEI number of the new phone (in the case of dual SIM models, only IMEI No1 should be submitted)

12. Maximum one (1) Claim per eligible product. Maximum four (4) claims per household. Maximum one hundred (100) claims per business customer.

13. Participants will be sent an email to the email address used when making their Claim, immediately after submitting their Claim to confirm that their Claim has been received by the Promoter. If an email acknowledgement has not been received, it is the Participant’s responsibility, have checked the junk/spam folder of the email inbox, to contact the Promoter’s customer service team using the email address [email protected] within seven (7) days of a Claim being submitted. In the event that a Participant does not inform the Promoter within this time frame, the Promoter will reserve the right to not issue the Gift with Purchase.

14. Claim Validation will take up to 21-28 working days approximately.

Once the claim has been validated and fonehouse has confirmed that the Promotional Product has not been returned, an email will be sent to the Participant advising that the Claim has been approved and the Gift With Purchase will be dispatched to the address shared in the Claim form within 14 days approximately. (‘Claim Validation.’)

15. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) days of submission. If no response is received within seven (7) days of the email, then the Claim shall be marked as invalid, and the Participant will no longer be eligible for the Gift With Purchase.

16. Claims that are incomplete, illegible, or damaged together with Claims which do not satisfy the requirements of these Terms and Conditions will be deemed invalid.

17. The Promotional Product will be delivered in approximately fourteen (14) days of the Claim being validated and will only be sent to a registered UK, Isle of Man or Channel Islands address provided during the Claim.

18. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

19. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. The Promoter may refuse to award the Gift With Purchase in the event of any Participant’s fraud, dishonesty, breach, or non-entitlement under these Terms & Conditions or seek recovery of its value that has been awarded.

20. This Promotion may not be combined with any other promotion offered by the Promoter.

Privacy and Data Protection

21. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and future Promotional Activity operated by the Promoter. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.OPPO.com/en/privacy/.

22. Participants’ data shall not be passed to any third party other than for the purposes of administering this promotion.

General

23. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control. Should an act, omission, event or circumstance occur which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms & Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligations.

24. In the event that the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process or does not comply with these Terms & Conditions and to cancel, modify or suspend the Promotion or invalidate any affected entries.

25. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

26. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.

27. The Promoter together with any associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a Gift with Purchase item except for any liability which cannot be excluded by law. Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.

28. If any provisions of these Terms & Conditions are judged to be invalid, illegal or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

29. These Terms & Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.